Jay Bell

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Maximized customer retention by resolving issues quickly.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Completed orders and organized product deliveries to meet customer timetables.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Maintained organized, presentable merchandise to drive continuous sales.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Created detailed sales presentations to communicate product features and market data.
• Stayed knowledgeable on latest vehicle innovations and technological advancements through continuous training.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

Managed civilian operations in military dining hall.

Maintained food inventory to supply over 2,000 meals per day on site.

Coordinated off-site meals for upwards of 300 personnel on a weekly basis.

Scheduled 24 civilians for seven day week and 24 hour operations,

Created annual budget to maintain workflow, food stores and equipment maintenance/purchases.

Cultivated and maintained a positive relationship between military and unionized civilian employee sector.

• Consulted with team members to assess flawed root causes and plan for remediation.
• Scanned hundreds of computer networks for vulnerabilities, surfacing and addressing potential holes at program and firewall level.
• Installed data-encryption and infrastructure security software to address flaws.
• Screened incoming employees, personal belongings and shipments for security concerns.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors detecting over 70 intentional breaches.
• Established guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Prepared annual budgets with controls to prevent overages
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Directed initiatives to improve work environment, company culture or overall business strategy
• Formulated processes to reduce downtime and financial loss
• Identified procedure or process changes required to improve performance and productivity
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
• Identified and resolved unauthorized, unsafe or ineffective practices
• Introduced new methods, practices and systems to reduce turnaround time