Jay Bergquist

• Partnered with Holistic Human Capital Consulting, LLC (HHCC) Team to provide learning development and training delivery services for Maryland Food Bank (MFB).
• Developed and delivered over 85 learning and development materials, to include: course outlines, SOPs, electronic forms, job aids, training presentations, and user guides to support user onboarding and process consistency.

Provided Program and Project Management support services to Federal Motor Carrier Safety Administration (FMCSA). (October 2023 – January 2025)

• Created project management tools to track progress and ensure timelines, task dependencies, and resource allocations were precise and remained on schedule.
• Performed gap and barrier analysis assessment of FMCSA programs that informed change management strategies and implementation plans.
• Designed and implemented an HR Toolkit for over 180 Hiring Managers, aligning recruitment practices with agency goals and federal guidelines.
• Examined FMCSA workforce data management practices; developed standardized Data Process SOP to improve workforce analytics and reporting efficiency.
• Designed an internal SharePoint site to spread information and enhance engagement throughout FMCSA workforce for new upcoming program.
• Created and maintained training materials, communications, and stakeholder engagement strategies to support workforce initiatives.

Provided program support services to the Bureau of Primary Health Care (BPHC). (March 2022 – September 2023)

• Enhanced organizational Continuous Compliance Framework by developing Action Plans to strengthen compliance oversight between BPHC and over 1,400 Health Centers over 1- and 3-year performance cycles.
• Streamlined data ingestion processes, improving the usability, storage, and quality of data tools through enhancements in data collection, cleaning, and entry.
• Authored SOPs and tutorials to streamline grants data management for BPHC's Office of Policy & Program Development (OPPD) reducing time, resources, and level of effort (LOE) for execution.
• Delivered the New Award Playbook for Office of Health Center Investment Oversight (OHCIO), providing a structured approach for planning, implementation, and monitoring of new or existing grants award programs.

Provided support services to Western Area Power Administration (WAPA) Leadership Development Program. (October 2020 – September 2024)

• Developed a custom competency-based 360 assessment framework, enhancing leadership development and feedback processes.
• Performed over 270 assessments for employees, managers, and senior leadership.
• Identified areas for improvement to strengthen individual skills and organizational effectiveness.

• Led realignment of Community Planning and Division (CPD), U.S. Department of Housing and Urban Development (HUD) to improve organizational efficiency and effectiveness across Headquarters and Field operations.
• Supported organizational realignment, business process improvements, communications, change management, and implementation efforts at Farm Service Agency (FSA).
• Led the development of the Human Capital Strategic Plan for the Defense Security Cooperation Administration (DSCA).
• Conducted Salary and Benefits survey assessments for Arlington Partnership for Affordable Housing (APAH) and Housing Association of Nonprofit Developers (HAND) organizations.
• Performed organizational transformation and business process improvement projects across Federal Transit Administration (FTA) and the US. Geological Survey (USGS).
• Facilitated discussions with the Office of the Secretary (OST) senior leadership to revamp approach to hiring practices within Senior Executive Service (SES) program.

Developed a nationwide implementation model for Reserve Component Managed Care (RCMC) program within the Army National Guard Bureau.

• Presented briefings at seminars, workshops, and conferences as a SME.
• Provided technical assistance and guidance on the application of policies and procedures.