Jay Briggs
Crown Point,IN
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Department Manager
Menards
Michigan City, Indiana
03.2023 - Current
- Managed department merchandising following Menards sales floor standards.
- Coordinated department schedules and daily task assignments.
- Supervised freight processing, stocking, and backroom organization.
- Trained team members on product knowledge and customer service.
- Coached and trained new staff on department policies and procedures to ensure compliance and effective performance.
- Facilitated teamwork among sales associates to improve collaboration and achieve sales targets.
- Addressed customer concerns and supported store operations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Monitored planograms and maintained accurate shelf labels.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Organized quarterly meetings with senior management to align departmental goals with overall business objectives.
Assistant Department Manager
Menards
Valparaiso, Indiana
04.2021 - 03.2023
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Developed strategies to improve customer service, performance, and productivity.
- Assisted in the development of departmental goals and objectives.
- Trained new employees on company policies and procedures.
Warehouse Worker
Family Express Corp.
Valparaiso, IN
01.2019 - 10.2019
- Unloaded deliveries and organized inventory in warehouse storage areas.
- Picked store orders using hand scanners and pick lists.
- Operated pallet jacks and warehouse carts during daily material movement.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Loaded Family Express Corp. shipments onto trucks and pallets.
Education
Washington Township
Valparaiso, INSkills
- Visual merchandising
- Planogram compliance
- Shelf labeling
- Inventory control
- Freight processing
- Merchandising standards
- Schedule coordination
- Customer service
- Team oversight
- Employee training
- Operations
- Employee performance evaluation
- Performance management
- Team leadership
- Team building
- Decision making
- Conflict resolution
- Time management
- Critical thinking
- Employee engagement
- Regulatory standards
- Customer engagement
Timeline
Department Manager
Menards
03.2023 - Current
Assistant Department Manager
Menards
04.2021 - 03.2023
Warehouse Worker
Family Express Corp.
01.2019 - 10.2019
Washington Township