JAY BROWN
AL
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Shipt
11.2021 - Current
- Manages orders from each region, reporting open order status, rescheduled orders, removing unresponsive shoppers from orders to maintain order flow and member satisfaction
- Cleans up orders by reporting to appropriate teams or taking necessary actions for correct status
- Conducted Prop 22 audits to identify time theft fraud
- Assisted with the transition from Coda to ClickUp while creating a new shadow playbook and updating other process docs to reflect Market Efficiency's new team structure
- Led order management shadowing sessions for incoming Operations Specialists
- Led shadowing sessions for colleagues interested in becoming Operations Specialists
Communications Specialist
Shipt
02.2020 - 11.2021
- Oversaw orders management overnight.
- Coordinated outbound communications with customers and partners for order updates and resolutions.
- Monitored the #fraud_email_alerts Slack channel, identifying and deactivating potentially fraudulent accounts.
- Resolved member and shopper issues, providing prompt solutions to ensure a positive experience via phone, email, and chat.
- Handled inbound partner calls, addressing inquiries and resolving issues efficiently.
Education
Bachelor of Arts (B.A.) - Bussiness Administation
The University of Arizona
06.2025
Bachelor of Arts (B.A.) - Criminal Justice
Bethune- Cookman University
Daytona Beach, Florida05.2018
Skills
- Decision Making
- Process Planning
- Project Management
- Logistics Management
- Customer Service
- Problem Solving
- Planning and coordination
- Cross-functional communication
- Analytical thinking
Leadership
- Collaborated with ERG leaders and cross-functional teams to develop plans for Black History Month, HBCU Week, Women's History Month, Sprout, and Juneteenth activities
- Coordinated logistics for in-person and virtual events.
- Developed event timelines, budgets, and project plans, tracking progress and ensuring milestones were met on time and within budget
Timeline
Operations Specialist
Shipt
11.2021 - Current
Communications Specialist
Shipt
02.2020 - 11.2021
Bachelor of Arts (B.A.) - Criminal Justice
Bethune- Cookman University
Bachelor of Arts (B.A.) - Bussiness Administation
The University of Arizona