Jay Bucknell
Sacramento,CA
Summary
Hard-working, high energy Banquet Captain/Server with passion for customer satisfaction. Over Number years in food service industry. Known for great reliability and attention to detail.
Motivated Banquet Captain with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Banquet Server
Double Tree Hilton Hotel
Sacramento, CA
09.2018 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Banquet Captain
Dante Event Center
Sacramento, CA
10.2016 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Liaised with venue management to monitor logistics and timelines.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for Number-person event.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Liaised with catering department about event changes and implemented requested adjustments.
Lead Banquet Captain
Red Lion Woodlake
Sacramento, CA
08.2001 - 12.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for Number staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Directed and managed banquet functions for Number-person event.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Education
Grant High School, Sacramento, CA
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
- Attention to Detail
Timeline
Banquet Server
Double Tree Hilton Hotel
09.2018 - Current
Banquet Captain
Dante Event Center
10.2016 - Current
Lead Banquet Captain
Red Lion Woodlake
08.2001 - 12.2016
Grant High School, Sacramento, CA