Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Jay Burnett

Las Vegas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Responsible person who strives for customer service excellence with both external and internal customers.


Respected by peers for the ability to meet all schedule deadlines with high quality products.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Consultant

Yoh Services LLC. For California American Water Co
11.2021 - 11.2022
  • Assist in the preparation of Non-Revenue Water Audits for all of California American Water Company's service areas with less then 3,000 customer connections (15 in total) for years 2018-2020
  • Assist in resolving data deficiencies in two California American Water Company service areas previously submitted for 2018 and 2019
  • Assist in the preparation of documents for the 2022 California Statewide General Rate Case. These documents were submitted to the California Public Utilities Commission
  • Assist in preparing the 2023 Fleet Budget and vehicle replacement plan

Business Performance Manager

California American Water Company - Statewide
01.2012 - 02.2021
  • Company Fleet Management (included tracking all monthly costs for leases, repairs and fuel, monthly odometer readings and recommending vehicles for replacement annually)
  • Company Owned Mobility Device Management (included tracking all costs associated with mobile devices, reviewing data usage, and new/replacement device procurement)
  • Created, updated and submitted monthly to the Senior Leadership Team, an Excel report tracking the Top Consumption Users within the State
  • Created, updated and submitted monthly to the Senior Leadership Team, a Microsoft PowerPoint for drought system delivery by California American Water service area
  • Reviewed all operational data to ensure quality of data input
  • Created, updated and submitted monthly to the Senior Leadership Team, an Excel Scorecard tracking all operational tasks and related costs as compared to budget for month and year-to-date


Other accomplishments include:

  • Assisted in the preparation of documents for the 2013, 2016 and 2019 California Statewide General Rate Case. These documents were submitted to the California Public Utilities Commission and resulted in a successful rate recovery
  • Assisted in the preparation of documents for the California Utilities Commission Report required to be submitted annually
  • Created an Excel Workbook for comparison of California American Water Company's consumption rates versus other Water Agency's in California. This was updated annually between 2013-2017
  • Created an Excel Workbook for comparison of California American Water Company's consumption rates versus other major Water Agency's in the United States. This was updated annually between 2013-2017
  • Created an Excel Workbook for comparison of California American Water Company's Leaks per Mile of Pipeline rate versus other major Water Agency's in the United States. This was updated annually between 2013-2017
  • Prepare and submit to the Department of Water Resources, Non-Revenue Water Audits for all of California American Water Company's service areas with more than 3,000 customer connections (10 in total). These were completed annually for 2013-2020
  • Prepare job aides for all of my monthly/annual report responsibilities for my planned replacement

Operations Specialist

California American Water Company - Monterey
01.2007 - 01.2012
  • Prepare and Excel Workbook in order to track all costs associated with Coastal Water Project
  • Research and gather all expenditure data and documents incurred prior to 2006
  • Track all costs incurred 2007-2011
  • Provide monthly updates of expenditures to the Project Leadership Team
  • Prepare all necessary expenditure documents for submittal to the California Public Utilities Commission annually


Other accomplishments include:

  • Assisted in the preparation of documents for the 2009 Los Angeles District and the 2010 California Statewide General Rate Case. These documents were submitted to the California Public Utilities Commission and resulted in a successful rate recovery
  • Assisted in the preparation of documents for the California Utilities Commission Report required to be submitted annually


Operations Specialist

California American Water Company - Los Angeles
01.2000 - 01.2007
  • Designed and prepared detailed pipeline construction plans
  • Pipeline Construction Contract Management, including preparation of contracts, submittal to vendors for bidding purposes, bid analysis and award recommendation
  • Operational Budget Management, including tracking costs for all budget items and submitting monthly updates on progress to the Senior Leadership Team
  • Assisted developers in the design of water facilities for proposed housing tracts and all other new developments
  • Provided customer service to existing customers needs with the exception of billing issues


Other accomplishments include:

  • Assisted in the preparation of documents for the 2003 and 2006 Los Angeles District General Rate Case. These documents were submitted to the California Public Utilities Commission and resulted in a successful rate recovery.

Draftsperson

California American Water Company - Los Angeles
04.1989 - 01.2000
  • Designed and prepared detailed pipeline construction plans
  • Pipeline Construction Contract Management, including preparation of contracts, submittal to vendors for bidding purposes, bid analysis and award recommendation
  • Inspection of all contract pipeline installations
  • Operational Budget Management, including tracking costs for all budget items and submitting monthly updates on progress to the Senior Leadership Team
  • Assisted developers in the design of water facilities for proposed housing tracts and all other new developments
  • Provided customer service to existing customers needs with the exception of billing issues


Other accomplishments include:

  • Implemented a successful conversion of all of the Company's facilities from paper maps to digital AutoCad maps

Pipefitter

California American Water Company - Los Angeles
04.1986 - 03.1989
  • Installed/replaced water services, hydrants, valves and pipelines.
  • Repaired leaks in customer service lines, gate valves and distribution/transmission pipelines.
  • Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
  • Demonstrated versatility in skillset by working with various types of pipes such as PVC, copper, steel, cast iron among others.

Field Worker

City Of Industry Water Works
07.1983 - 02.1986
  • Read water meters monthly, installed/replaced water services, hydrants, valves and pipelines.
  • Repaired leaks in customer service lines and distribution/transmission pipelines.
  • Assisted in maintaining production facilities (wells, tanks, reservoirs)

Education

High School Diploma -

Covina High School
Covina, CA
06.1983

Water Technology, Law Enforcement

Citrus College
Glendora, CA

Skills

  • Project Management
  • Customer Service
  • Quality Assurance
  • Performance Metrics
  • Cross-functional Collaboration
  • Time Management
  • Fleet Management
  • Data Analysis

Additional Information

Computer Software Familiarity

  • Microsoft Excel, Word, PowerPoint, SharePoint, Outlook and OneNote
  • J.D. Edwards
  • SAP, Excel BI (Business Intelligence software used in downloading SAP data into Excel reports)
  • AutoCAD v.13 and v.14
  • KY Pipeline Modeling
  • Adobe Acrobat

Certification

  • Backflow Device Tester Training - January 2003 - University of Southern California
  • Backflow Device Repair Training - February 2003 - University of Southern California
  • Competent Person Training - 1999

Timeline

Consultant

Yoh Services LLC. For California American Water Co
11.2021 - 11.2022

Business Performance Manager

California American Water Company - Statewide
01.2012 - 02.2021

Operations Specialist

California American Water Company - Monterey
01.2007 - 01.2012

Operations Specialist

California American Water Company - Los Angeles
01.2000 - 01.2007

Draftsperson

California American Water Company - Los Angeles
04.1989 - 01.2000

Pipefitter

California American Water Company - Los Angeles
04.1986 - 03.1989

Field Worker

City Of Industry Water Works
07.1983 - 02.1986

High School Diploma -

Covina High School

Water Technology, Law Enforcement

Citrus College
  • Backflow Device Tester Training - January 2003 - University of Southern California
  • Backflow Device Repair Training - February 2003 - University of Southern California
  • Competent Person Training - 1999
Jay Burnett