Katrina Ngo
Rochester
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Machine Tech A
Yoh Services LLC.
Rochester
11.2022 - Current
- Responsible for conducting tests on various RF, or digital printed circuit boards, subassemblies, or end products.
- We will be using various test equipment and logging information in technical databases.
- Basic troubleshooting.
- Fast-paced environment with a cross-functional team.
Administrative Assistant
Lins Garden
Rochester
08.2020 - 08.2025
- Providing Customer Service.
- Trusted with money.
- Inventory documentation.
- Managing schedules, organizing meetings.
Administrative Assistant
Sky zone
Rochester
08.2019 - 02.2021
- Conduct daily, weekly, and monthly inspections of both courses and equipment.
- Maintaining park operations software, reservations, POS systems, including troubleshooting problems.
- Being proficient in Microsoft Office (Excel), Google Apps, and other database systems.
- Scheduling appointments, scanning paperwork.
- Maintain employee work schedules, including training, time off, managing schedules, and organizing meetings.
Customer Service Representative
Call vista
Rochester
08.2018 - 08.2020
- Handling inbound calls from customers
- Providing helpful solutions to consumers problems
- Confidential information
- Manage & update customer databases
- Process orders, forms, and applications
Education
YouthBuild Construction Program -
Catholic Family Center
Rochester, NY09.2021
High School Diploma -
Edison Tech High School
Rochester, NY06.2018
Skills
- Detail-oriented
- Problem solver
- Flexible
- Open-Minded
- Team Player
- Keen focus on safety and quality
- Customer service
- Team building
- Interpersonal communication
- Fluent in Vietnamese
- Problem-solving
- Networking
- Microsoft software proficiency
- Data entry
- Attention to detail
- Customer relations
- Planning
- Clerical support
Certification
- OSHA (Occupational Safety & Health Administration) 10 hour card, 07/01/21
- NCCER (National Center for Construction Education & Research, CORE), 04/01/20
- CPR (Certified Cardiopulmonary Resuscitation), 03/01/22
Languages
Vietnamese
Professional
Timeline
Machine Tech A
Yoh Services LLC.
11.2022 - Current
Administrative Assistant
Lins Garden
08.2020 - 08.2025
Administrative Assistant
Sky zone
08.2019 - 02.2021
Customer Service Representative
Call vista
08.2018 - 08.2020
YouthBuild Construction Program -
Catholic Family Center
High School Diploma -
Edison Tech High School
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