Jay Caputo Jr
Villa Rica,GA
Summary
Motivated Student prepared to leverage educational background in professional settings. Demonstrated strong technical skills with software applications and effective time management. Experienced Ramp Agent in commercial airline industry, recognized for strong listening and comprehension abilities while trained in [Scanner] and [Pushback].
Overview
2
2
Languages
11
11
years of professional experience
Work History
Supervisor /Team Trainer
UNIFI
Warwick, RI
05.2021 - 03.2026
- Trained and mentored team members on safety procedures and best practices.
- Supervised daily operations for efficient ground handling services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted safety checks on all equipment before use during shifts.
- Operated ground support equipment for aircraft operations and maintenance.
- Coordinated baggage handling to ensure timely transfers between flights.
- Communicated with flight crews to confirm arrival and departure schedules.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Collections Specialist
Acceptance Now
Pawtucket, Rhode Island
03.2015 - 04.2021
- Communicated with clients to resolve outstanding payment issues.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Reviewed account histories to identify trends in delinquency.
- Managed customer accounts and maintained accurate payment records.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Hope High School
Providence, RISkills
- Ground operations
- Equipment operation
- Safety compliance
- Safety protocols
- Baggage handling
- Staff development
- Training and mentoring
- Team leadership
- Customer account management
- Client relations
- Customer service
- Problem solving
- Time management
- [Software] experience
- Self-starter
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor /Team Trainer
UNIFI
05.2021 - 03.2026
Collections Specialist
Acceptance Now
03.2015 - 04.2021
Hope High School