JAY CASTRO- SERVER

• RESTAURANT SERVER is to serve food and/or beverages to guests according to hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
• Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation.
• Respond to guest requests in a timely, friendly and efficient manner. .
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system.
• Retrieve and deliver food and beverage orders in a timely manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcohol/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Ensure serving station is well-stocked at all times.
• Perform side work and any other duties as designated by supervisor.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

To serve food to guests as ordered in a timely manner. Also, to provide excellent customer service as part of Serafina Hospitality’s overall guest enjoyment philosophy. Must be fully vaccinated.

• Maintains a working knowledge of full food and drink menu
• Describe various food dishes to customers
• Uses SERAFINA standards of engagement for all service techniques
• Provides guest check promptly and returns receipt promptly
• Keeps all service and table areas clean, organized and stocked
• Assists bus server in clearing and pre-bussing, when possible
• Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
• Practice highest regards for safety within all areas and with all materials
• Follow and adhere to all standards set forth by the Board of Health
• Performs other related activities as assigned

• Set up banquet rooms according to event specifications
• by providing exceptional service to our guests and a passion for hospitality and enjoy working in a fast-paced environment,
• Greet guests and assist with seating arrangements
  Take food and beverage orders accurately and efficiently
• Serve food and beverages to guests in a timely manner
  Upsell menu items and promote special offerings
• Clear tables and maintain cleanliness in the banquet area
• Assist with event breakdown and cleanup