Jay Chapman
Lillington,NC
Summary
Strategic Studio Manager with demonstrated success in fast-paced creative environment. Skilled in providing technical support. Innovative and efficient with industry-specific software and equipment.
Resourceful Studio Manager with extensive experience overseeing audio and visual production. Adept at managing budgets, scheduling and coordinating with cross-functional teams. Strong project management skills and committed to completing projects on time and within budget.
Dedicated candidate eager to employ project management and technical skills. Qualified to lead and mentor team of creative professionals. Skilled in video and audio production techniques with good understanding of media production. Highly collaborative with strong work ethic.
Overview
30
30
years of professional experience
Work History
Studio Manager
Self Employed Studio Manager
03.2015 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Created policies and procedures for company and delivered company-wide training to employees.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
Studio Manager
Capitol Broadcasting Company
06.2005 - 03.2015
- Created policies and procedures for company and delivered company-wide training to employees.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Worked with dozens of networks Fox News, CNN, MSNBC, ABC, ESPN ect...in organization and technical aspects of live events.
- Performed many uplinks and downlinks for Disney as well as live events from opera houses all over England.
Master Control Operator
WRAZ (Capitol Broadcasting Company)
02.2002 - 06.2005
- Monitored channels for compliance with federal regulations and strict company rules.
- Ran commercials during newscasts, sports programs and network shows.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Performed quality control duties for on air content during newscasts
Technical Support Operator
Microspace (Capitol Broadcasting Company)
03.2000 - 03.2003
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Satellite downlinks.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Master Control Operator
WHOI TV
01.1993 - 08.1999
- Monitored channels for compliance with federal regulations and strict company rules.
- Ran commercials during newscasts, sports programs and network shows.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Performed quality control duties for on air content during newscasts.
- Reported equipment problems, checked on repairs, and made emergency repairs to equipment as necessary.
- Monitored strength, clarity and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
Education
Associate of Arts - Horticulture Operations And Management
Hesston College
Hesston, KS05.1990
Skills
- Client Rapport-Building
- Project Management
- Project Oversight
- Client Experience Management
- Customer Interaction
- Assignment Delegation
- Studio Promotion
- Outbound Calls
- Operational Efficiency
- Process Improvement
- Outreach Event Coordination
- Studio Design Leadership
- Industry Tracking
- Guest Experiences
Timeline
Studio Manager
Self Employed Studio Manager
03.2015 - Current
Studio Manager
Capitol Broadcasting Company
06.2005 - 03.2015
Master Control Operator
WRAZ (Capitol Broadcasting Company)
02.2002 - 06.2005
Technical Support Operator
Microspace (Capitol Broadcasting Company)
03.2000 - 03.2003
Master Control Operator
WHOI TV
01.1993 - 08.1999
Associate of Arts - Horticulture Operations And Management
Hesston College
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