Jay Choi
Allen,TX
Summary
IT Support Specialist and U.S. Army veteran with 5 years of experience in network operations and telecommunications within a large-scale enterprise environment. Proven ability to troubleshoot hardware, software, and connectivity issues in fast-paced, mission-critical settings. Experienced in supporting mission-critical operations and delivering reliable technical support in high-pressure environments. Reliable and detail-oriented, with a strong work ethic, patience, and a strong willingness to learn.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Specialist (25N/H)
United States Army
Fort Knox, KY
12.2020 - 02.2024
- Supported tactical and enterprise network and communications systems in mission-critical environments
- Operated and maintained network and satellite communication systems during multiple field training exercises (1–3 months) at Fort Knox and Camp Aachen, Germany
- Maintained 24/7 network operations during international deployments to Germany and Poland, ensuring continuous system availability
- Configured and supported network infrastructure and systems, including Cisco routers/switches, VMware ESXi environments, and SNMP monitoring tools
- Supported tactical communications equipment with secure encryption devices
- Diagnosed and resolved network connectivity and system issues to maintain mission readiness
- Collaborated with coalition partners and U.S. units to support multi-national training exercises
- Supported development of a multi-national telecommunication network, working closely with senior leadership to enable joint operations with Polish forces
- Supervised junior personnel as a Non-Commissioned Officer, ensuring adherence to operational standards
Operations Support Specialist
United States Army
Camp Humphreys, South Korea
11.2019 - 11.2020
- Supported operations within a 24/7 secure technical control facility (TCF)
- Managed controlled access for personnel and contractors in accordance with security protocols
- Maintained accountability and security of sensitive keys and controlled areas
- Coordinated access for contractor maintenance and system updates
- Ensured compliance with established security procedures in a mission-critical environment
Education
BS - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT25N Nodal Network Operator - undefined
U.S. Army Signal School
Augusta, GA11.2019
BM - Piano Performance
Eastman School of Music
Rochester, NY05.2018
Skills
- Secret Clearance (Eligible for reactivation)
- Windows 10/11 & Mac OS
- DHCP
- VMware ESXi
- SNMP
- Hardware troubleshooting
- Brocade switches
- TCP/IP
- Cisco routers/switches
Certification
- CompTIA A+
- CompTIA Network+ (In Progress)
Timeline
Network Support Specialist (25N/H)
United States Army
12.2020 - 02.2024
Operations Support Specialist
United States Army
11.2019 - 11.2020
25N Nodal Network Operator - undefined
U.S. Army Signal School
BM - Piano Performance
Eastman School of Music
BS - Cybersecurity and Information Assurance
Western Governors University