Jay Emerson
Sacramento,CA
Summary
Dynamic Retail Manager with nearly two decades of experience optimizing retail operations and elevating customer service standards. Proven track record in driving sales growth and consistently meeting performance metrics, including revenue enhancement and effective inventory management. Expertise in staff development, strategic scheduling, and innovative visual merchandising. Recognized for implementing process improvements and cultivating high-performing teams aligned with brand objectives.
Overview
13
13
years of professional experience
Work History
General Agent
American Income Life Insurance Company
05.2024 - Current
- Develop new business opportunities by conducting market research, identifying trends, and targeting prospects within niche markets.
- Manage 200+ daily outbound calls to prospective clients.
- Create customized insurance packages to meet diverse clients' needs while remaining compliant with industry regulations.
- Optimize team performance by setting clear expectations, providing constructive feedback, and recognizing outstanding contributions to agency success.
- Manage risk effectively by adhering to stringent underwriting guidelines set forth by regulatory bodies throughout all transactions conducted within the agency's purview.
General Manager
Tory Burch
07.2023 - 04.2024
- South Coast Plaza Board Member, 2024.
- Successfully created in-store events in partnership with the corporate marketing team. Resulted in an increase of over 80% compared to last year in sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members toward achieving organizational goals.
Assistant Store Director
Saint Laurent
03.2021 - 07.2023
- In partnership with the Store Director, drove consistent sales results throughout 2021, +284% to budget, and 2022 +17%.
- Maintained double-digit increase in 2023.
- Fostered an environment that promotes a high level of customer satisfaction. Maintained 9.7/10 customer satisfaction in 2021, and 9.8/10 in 2022.
- Operational leadership excellence to achieve a perfect inventory in 2022 and 3 100% DTQ audits.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
Service Lead
Burberry
08.2019 - 03.2021
- Consistently exceeded personal and department results while navigating through a global pandemic.
- Accessories Department lead.
- #1 category performance in Q3 & Q4 2020.
- Implemented processes and procedures to keep employees on task, and workflows running efficiently.
- Evaluated employees on a monthly basis to offer constructive feedback, resulting in the achievement of service goals and professional development objectives.
- Trained employees in proper operational procedures, and shared company policies and regulations.
Operations Manager
Pacific Dental Services
07.2018 - 08.2019
- Managed operations for a 30-person dental practice, facilitating excellent patient support services, direction, and guidance.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
- Implemented proactive measures to safeguard the health and well-being of communities, utilizing good oral health practices and PPE.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Demonstrated proficiencies in telephone, email, fax, and front-desk reception within a high-volume environment.
- Educated patients on treatment procedures, and post-procedure home care.
Store Manager
ASICS
03.2017 - 06.2018
- Increased sales by 0.01% over the previous year, with a negative 40% traffic.
- Improved conversion results consistently month over month, going from an average of 14% to 23%.
- Maintained #1 conversion growth and results for 2018 in the district.
- Developed a sales tracking system to increase team player performance.
- Actively contribute to daily sales volume through personal sales.
- Mentored a new Store Manager by actively training and performing store visits.
- Managed training for new employees, and provided continuing education and training to current employees.
Store Manager
Michael Kors
09.2016 - 03.2017
- Responsible for successfully managing a single, multi-million-dollar flagship business.
- Increased sales in 2016 resulted from increased quality of sales and spread.
- Maintained position as the #1 store within the entire company in handbag sales.
- Maintained #1 Sales Floor Director results for Q4 2017.
- Acted as the talent manager in Q1 of 2017, bringing on qualified talent that met the needs of the diverse market.
- Developed store strategies to raise the customer pool, expand store traffic, and optimize profitability.
General Manager
Pottery Barn Kids & Teen
08.2013 - 02.2016
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Achieved the store's highest annual volume in 2015.
- Recipient of the President's Club award for exceptional sales performance in 2014 and 2015.
- Increased sales by 10% in 2014, and 6% in 2015.
- Developed and implemented strategies to increase sales and profitability.
Education
High School Diploma -
C.K. McClatchy High School
CA06.2007
Skills
- Profitability optimization
- Leadership development
- Operations management
- Sales data analysis
- Inventory control
- Talent acquisition
- Performance objectives
- Theft prevention
- Relationship building
- Store merchandising
Timeline
General Agent
American Income Life Insurance Company
05.2024 - Current
General Manager
Tory Burch
07.2023 - 04.2024
Assistant Store Director
Saint Laurent
03.2021 - 07.2023
Service Lead
Burberry
08.2019 - 03.2021
Operations Manager
Pacific Dental Services
07.2018 - 08.2019
Store Manager
ASICS
03.2017 - 06.2018
Store Manager
Michael Kors
09.2016 - 03.2017
General Manager
Pottery Barn Kids & Teen
08.2013 - 02.2016
High School Diploma -
C.K. McClatchy High School