Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jay Giraldo

New York,NY

Summary

Adaptable hospitality professional with extensive experience in upscale restaurants, event service, and team leadership, consistently delivering exceptional guest experiences. Strong ability to quickly learn and excel in fast-paced environments, with a proven track record of effective staff management and enhanced guest satisfaction. Skilled in optimizing front-of-house operations to improve efficiency and elevate service standards. Committed to fostering a positive team culture and driving continuous improvement in all aspects of hospitality management.

Overview

5
5
years of professional experience

Work History

Manager

T Bar Roslyn
06.2025 - Current
  • Hired as manager, oversee daily restaurant operations working closely with owner.
  • Train and supervise service staff; uphold hospitality standards and personalized guest experience.
  • Key contributor to restaurant operations and growth.

Bus Boy → Front of House

Hendricks Tavern (Poll Brothers)
05.2024 - Current
  • Started as bus boy, promoted to front of house in only 4 months through reliable performance and quick learning.
  • Support guest satisfaction and front-of-house operations in a high-volume, upscale environment.
  • Developed teamwork and communication skills.

Captain / Waiter / Maitre d’ / Marketing Team / Front Desk

The Royal Palm
12.2023 - 05.2024
  • Led wait staff as captain during large events.
  • Supported head maitre d' as assistant maitre d’.
  • Coordinated food service with outside caterers and managed office tasks, appointments, and social media.
  • Achievements: Gained cross-functional experience; improved team performance through training.

Waiter

Leonard’s Palazzo
06.2021 - 11.2023
  • Delivered high-quality table service focused on positive guest experience.
  • Assisted maitre d’ with event logistics.
  • Achievements: Employee of the Month (3x); twice offered Captain position.

Waiter / Barista

Café Kriza
06.2021 - 10.2023
  • Opened café daily; managed bar setup and supplies.
  • Created two menu drinks; received multiple raises for service excellence.

Door-to-Door Salesman / Pressure Washer Worker

Self-employed
01.2021 - 05.2021
  • Offered driveway, car, and window cleaning services.

Waiter

La Cabaña
11.2020 - 03.2021
  • Provided accurate and friendly customer service during service rushes.

Waiter

Los Primos
11.2020 - 03.2021
  • Managed register, maintained cash accuracy, cleaned and maintained tables.

Education

Diploma -

Oconee County High School
Watkinsville, GA
05.2021

Skills

  • Menu planning
  • Event coordination
  • Food safety/regulations
  • Wine/beverage expertise
  • Staff training/supervision
  • Guest relations
  • Table setting/decor
  • Communication
  • Organization and time management
  • Multitasking under pressure
  • Customer service excellence
  • Restaurant technology/POS
  • Bilingual (Spanish/English)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Participate in boxing and volleyball, as recreational activities to maintain physical fitness
  • Running till I my body's respiratory/ circulatory system shuts down; then top it off by having a cream cheese bagel with coffee right after crawling up the deli's steps

Timeline

Manager

T Bar Roslyn
06.2025 - Current

Bus Boy → Front of House

Hendricks Tavern (Poll Brothers)
05.2024 - Current

Captain / Waiter / Maitre d’ / Marketing Team / Front Desk

The Royal Palm
12.2023 - 05.2024

Waiter

Leonard’s Palazzo
06.2021 - 11.2023

Waiter / Barista

Café Kriza
06.2021 - 10.2023

Door-to-Door Salesman / Pressure Washer Worker

Self-employed
01.2021 - 05.2021

Waiter

La Cabaña
11.2020 - 03.2021

Waiter

Los Primos
11.2020 - 03.2021

Diploma -

Oconee County High School

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