Summary
Overview
Work History
Education
Skills
Timeline
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Jay Handy

Towson,MD

Summary

I am a Dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced environments. Collaborates effectively within teams to achieve personal and business objectives. Recognized for exceptional handling of escalated customer support issues. I am a respectful professional with proficient skills in customer
service, media production, and product management.

Overview

2022
2022
years of professional experience

Work History

Customer Service Associate

AllStar Sports
Towson, MD
10.2021 - 02.2022
  • Greeted customers and identified their needs.
  • Maintained inventory of freshly arrived items and restocked items systematically
  • Organized storage areas for efficient use of space.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Receptionist Assistant

Bolt Business Services LLC
Darby, PA
  • Greeted customers and visitors in a professional manner.
  • Scheduled appointments for clients and ensured accuracy of information.
  • Assisted with mail sorting and distribution.
  • Provided administrative support to the receptionist.
  • Managed office supplies inventory and reordered when necessary.
  • Prepared documents such as invoices, reports, memos, letters, financial statements.
  • Performed data entry tasks into various software systems accurately and quickly.
  • Handled confidential information with discretion and professionalism.

Board Operator/Editing Recording Staff

WEAA 88.9 Fm
Towson, MD
  • Operated audio board to produce live and prerecorded programming.
  • Monitored broadcast signals for technical quality assurance.
  • Cued up music, sound effects and commercials according to program schedule.
  • Edited audio files using digital editing software.
  • Assisted with studio production setup and maintenance of equipment.
  • Performed troubleshooting as needed to ensure optimal broadcasting performance.
  • Mixed multiple audio sources into a single output signal for broadcast transmission.
  • Adjusted levels of microphone inputs during live interviews or performances.
  • Recorded voice-overs, promos, jingles, and other elements as requested by producers.
  • Responded quickly to changes in programming needs throughout the day.

Education

Multimedia Production Degree -

Morgan State University
Baltimore, MD
12-2025

High School Diploma -

Academy Park High School
Sharon Hill, PA
06-2021

Skills

  • POS System Operation Proficiency
  • Proficient Scheduling Management
  • Client Support
  • Product Knowledge
  • Mail Routing
  • Spreadsheet tracking
  • Confidentiality
  • Meeting Preparation
  • Filing System Management
  • Microsoft Excel and PowerPoint
  • MS Word, Excel, and Outlook
  • Excel spreadsheets
  • Excellent Written and Verbal Communication
  • Excellent researching abilities
  • Adobe Systems Adobe Creative Cloud

Timeline

Customer Service Associate

AllStar Sports
10.2021 - 02.2022

Receptionist Assistant

Bolt Business Services LLC

Board Operator/Editing Recording Staff

WEAA 88.9 Fm

Multimedia Production Degree -

Morgan State University

High School Diploma -

Academy Park High School

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Jay Handy