Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jay Hartmann

Austin,TX

Summary

To obtain a career related to data science and quality assurance where to apply knowledge to that i can contribute positively to any data-driven organization and help drive business growth with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Operations Manager

Dominos Pizza Inc.
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Creating comprehensive standard operating procedures for optimal efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.

Support Specialist

Best Buy
06.2018 - Current
  • Reputation for delivering exceptional service and fostering positive customer relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Solved problems with products and services by providing customers with technical support.

Education

Bachelor of Arts - Mathematics

Texas Lutheran University
Seguin, TX
12.2023

Skills

  • Risk Analysis
  • Graphic Analysis
  • Database Management
  • Critical Thinking
  • Mathematics
  • Problem-Solving Skills
  • Java
  • Web Applications
  • Customer Care

Accomplishments

  • Led a team of employees to achieve a 10% increase in customer satisfaction ratings for Domino's Pizza.
  • Streamlined inventory management processes, resulting in a 15% reduction in waste at Domino's Pizza.
  • Awarded "Outstanding Customer Service" recognition at Best Buy for consistently exceeding expectations.


Timeline

Operations Manager

Dominos Pizza Inc.
08.2023 - Current

Support Specialist

Best Buy
06.2018 - Current

Bachelor of Arts - Mathematics

Texas Lutheran University
Jay Hartmann