Jay Healy
Technical Engagement And Engineering Program Manager
San Francisco,CA
Summary
Results-driven Product and Program Manager with demonstrated success in delivering products and services to enterprise customers through measurable program management and significant account expansion.
Overview
13
13
years of professional experience
Work History
Sr. Engineering Program Manager
Apple
09.2022 - Current
- Executed as Sr. EPM for Apple’s on-device machine learning infrastructure team, driving the delivery of foundational AI models by optimizing resource allocation and establishing data-driven processes
- Successfully led ML initiatives for key projects, fostering effective cross-functional communication and negotiating priorities among stakeholders
- Received outstanding feedback during annual reviews for exceptional teamwork, and the ability to meet aggressive deadlines for complex deliverables
Engagement Manager
Scale AI
04.2020 - 05.2022
- Coordinated internal product development, engineering, and operations teams to customize data annotation pipelines resulting in measurable improvements to customer product performance
- Directly owned client relationships by collaborating with key internal and external stakeholders to align with customer product roadmaps and achieve metric-based execution goals
- Managed contract deliverables of machine learning and data annotation products, resulting in account expansion from a 1-year $5mm subcontract to a 3-year $90mm Prime DOD contract
Engagement Manager, Professional Services
Figure Eight (formerly CrowdFlower)
05.2017 - 04.2020
- Responsible for project management, platform administration, and all business relationship management with our largest ARR clients, including government entities and all associated program subcontractors
- Managed the collaboration between product and engineering teams to identify new customer use cases, improve software offerings, and deliver Machine Learning solutions that resulted in measurable business expansion
- Maintained on-time customer deliveries as the lead scrum master for our Custom Technology and Models team, with responsibilities ranging from the management of internal ML engineers to the presentation of business reviews with customer executives
Head Of Client Services And Developer Relations
Reddep Labs LLC
03.2014 - 05.2017
- Acted as the primary Account Success Manager for all customers, strategic partners, and affiliates
- Supported sales campaigns through content creation and rapid product development
- Managed all company communication channels for the platform end users, API developers, strategic partners, and direct customers
- Maintained relationships with strategic partners through community engagement and business expansion opportunities
Head Of Customer Service
ICracked Inc.
09.2012 - 03.2014
- Developed and managed the international customer support pipeline, and all associated proactive and reactive support teams
- Compiled consumer data into actionable insights for our product and engineering teams
- Organized our CRM platforms and implemented optimized communication systems to dramatically reduce response times and improve ticket satisfaction scores
Education
Bachelor of Arts - English
University of California, Santa Barbara
Santa Barbara, CA 09.2008 - 2012.06
Skills
Project Management
Technical Roadmap Design
Requirements analysis
Technical project management
Stakeholder management
Cross-functional team leadership
Innovation management
Utilization improvements
Risk assessments
Data analytics
Revenue cycle management
Strategy development
Enterprise technologies
Project documentation
Employee evaluations
Workflow analysis
Timeline
Sr. Engineering Program Manager
Apple
09.2022 - Current
Engagement Manager
Scale AI
04.2020 - 05.2022
Engagement Manager, Professional Services
Figure Eight (formerly CrowdFlower)
05.2017 - 04.2020
Head Of Client Services And Developer Relations
Reddep Labs LLC
03.2014 - 05.2017
Head Of Customer Service
ICracked Inc.
09.2012 - 03.2014
Bachelor of Arts - English
University of California, Santa Barbara
09.2008 - 2012.06
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