Jay Helsdon
Harrison,TN
Summary
Accomplished Customer Operations Supervisor at Astec Industries Inc., adept in strategic planning and business process optimization. Leveraged operational efficiency and customer service management to enhance workflow and client satisfaction. Mentored staff, fostering teamwork and collaboration, while driving continuous performance improvement. Achieved significant advancements in parts business through data analysis and management. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Operations Supervisor
Astec Industries Inc.
08.2022 - Current
- Oversaw communications between various departments to ensure seamless coordination in addressing customer needs or concerns.
- Devised strategies for continuous performance improvement.
- Utilized data-driven decision-making approaches to optimize workflow efficiency while maintaining high levels of customer satisfaction.
- Data analysis and management for parts business.
Parts Systems Coordinator
Astec Industries Inc.
01.2020 - 07.2022
- Improved system efficiency by streamlining processes and implementing automation tools.
- Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
- Acted as a liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
- Evaluated emerging technologies for potential implementation within the organization''s infrastructure, keeping systems current and competitive in the market.
Warehouse Clerk
Astec Industries Inc.
05.2018 - 12.2019
- Completed cycle counts and monthly inventory.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
IT Intern
Astec Industries Inc.
01.2017 - 09.2017
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
- Analyzed current information and helped develop plans to address needs.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects
- Supported IT department in handling technology rollout and maintenance.
Education
Bachelor of Science - BIT & MIS
Tennessee Technological University
Cookeville, TN05.2018
Skills
- Operational Efficiency
- Coaching and Mentoring
- Staff training/development
- Incident Management
- Sales Support
- Industry Expertise
- Teamwork and Collaboration
- Customer Service Management
- Client satisfaction
- Operations Management
- Strategic Planning & Business process optimization
Timeline
Customer Operations Supervisor
Astec Industries Inc.
08.2022 - Current
Parts Systems Coordinator
Astec Industries Inc.
01.2020 - 07.2022
Warehouse Clerk
Astec Industries Inc.
05.2018 - 12.2019
IT Intern
Astec Industries Inc.
01.2017 - 09.2017
Bachelor of Science - BIT & MIS
Tennessee Technological University