JOLIE SWEDLOW
Chicago,IL
Overview
5
5
years of professional experience
Work History
Customer Operations Supervisor
Gonzalez Byass
04.2022 - 09.2023
- Developed strong relationships with over 100 wine & spirit distributors
- Designed and executed processes to meet business initiatives and drive continuous improvement
- Analyzing sales trends with Salesforce and SAP
- Created sales tools to increase brand awareness
- Offered strategic guidance to sales teams
- Devised successful strategies to mitigate supply chain challenges, resulting in consistent stock levels and year-over-year sales growth
- Designed and executed processes to meet business initiatives and drive continuous improvement
Operations Coordinator
Gonzalez Byass
09.2021 - 04.2022
- Main point of service contact for key accounts
- Managed end-to-end logistics for wine imports, including coordinating with 3PL, international suppliers and freight forwarders to ensure timely and cost-effective delivery
- Closely monitor and respond to inventory levels, changing order volumes, quality or delivery issues, and recovery requirements in order to efficiently plan and manage inventory of over 300 SKUs
- Facilitated compliance with regulatory agencies, including the Alcohol and Tobacco Tax and Trade Bureau
- Coordinated with sales and marketing teams to plan and execute promotional events, tastings, and product launches
- Collaborated with area managers to evaluate needs and optimize operational plans
Operations Assistant
Gonzalez Byass
12.2018 - 09.2021
- Ensure accurate entry of purchase orders by following up with customers regarding product information, quantity, pricing, and shipping details
- Collaborated with sales representatives and warehouse staff to resolve order discrepancies and issues
- Provided exceptional customer service by addressing inquiries, resolving problems, and offering order status updates
- Maintained meticulous records of all orders, including order confirmations, invoices, and shipping documents
- Generated reports related to order status, volume, and trends
Education
Bachelor of Arts - Business Administration
DePaul University
Chicago, United States11.2024
Skills
- Inventory Control
- Compliance Management
- Wine & Spirit Industry Expertise
- Communications
- SAP
- Excel
- Salesforce
- Google Workspace
- Slack
- Operational Efficiency
- Interpersonal Skills
- Customer Service
- Relationship Building
- Sales Support
- Order Fulfillment
- Customer Service Management
- Business Process Optimization
- VIP (Vermont Information Processing)
Timeline
Customer Operations Supervisor
Gonzalez Byass
04.2022 - 09.2023
Operations Coordinator
Gonzalez Byass
09.2021 - 04.2022
Operations Assistant
Gonzalez Byass
12.2018 - 09.2021
Bachelor of Arts - Business Administration
DePaul University