JOLIE SWEDLOW
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Operations Supervisor
Gonzalez Byass
Chicago
04.2022 - 09.2023
- Developed strong relationships with over 100 wine & spirit distributors
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Analyzing sales trends with Salesforce and SAP
- Created sales tools to increase brand awareness
- Offered strategic guidance to sales teams
- Devised successful strategies to mitigate supply chain challenges, resulting in consistent stock levels and year-over-year sales growth
- Designed and executed processes to meet business initiatives and drive continuous improvement
Operations Coordinator
Gonzalez Byass
09.2021 - 04.2022
- Managed end-to-end logistics for wine imports, including coordinating with international suppliers and freight forwarders to ensure timely and cost-effective delivery
- Conducted stock audits and reconciliations to maintain accurate records of nearly 500 wine and spirits SKUs
- Facilitated compliance with regulatory agencies, including the Alcohol and Tobacco Tax and Trade Bureau
- Coordinated with sales and marketing teams to plan and execute promotional events, tastings, and product launches
- Collaborated with area managers to evaluate needs and optimize operational plans
Operations Assistant
Gonzalez Byass
12.2018 - 09.2021
- Accurately processed customer orders
- Verified order details, including product information, quantity, pricing, and shipping details
- Collaborated with sales representatives and warehouse staff to resolve order discrepancies and issues
- Provided exceptional customer service by addressing inquiries, resolving problems, and offering order status updates
- Maintained meticulous records of all orders, including order confirmations, invoices, and shipping documents
- Generated reports related to order status, volume, and trend
Education
Bachelor of Arts - Business Administration
DePaul University
Chicago, United States11.2024
Skills
- Inventory Management
- Compliance
- Communications
- Time Management
- Microsoft 365
- Strategic Thinking
- Importing
- SAP
- Excel
- Salesforce
- Google Workspace
- Slack
- Sales Support
- Client Satisfaction
- Collaborative Mindset
Timeline
Customer Operations Supervisor
Gonzalez Byass
04.2022 - 09.2023
Operations Coordinator
Gonzalez Byass
09.2021 - 04.2022
Operations Assistant
Gonzalez Byass
12.2018 - 09.2021
Bachelor of Arts - Business Administration
DePaul University