Jay-Isa Fernandez
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with over a decade of experience in retail, customer service, and inventory management. Bilingual in English and Spanish, poised to leverage exceptional organizational, teamwork, and communication skills in a dynamic retail or customer-focused environment. Proven ability to manage customer interactions effectively while ensuring a pleasant experience, even in high-pressure situations. Consistent track record of building rapport with guests and promptly addressing needs underscores a commitment to excellence in service delivery.
Overview
15
15
years of professional experience
Work History
Seasonal Inbound Freight Associate
Uncommon Goods
Brooklyn, NY
11.2025 - 02.2026
- Coordinated inbound and outbound freight operations to optimize supply chain efficiency.
- Monitored inventory levels, ensuring timely replenishment of stock to meet demand.
- Implemented process improvements, reducing order fulfillment time and enhancing accuracy.
- Collaborated with cross-functional teams to streamline logistics workflows and enhance customer satisfaction.
- Demonstrated adaptability amidst changing business conditions, quickly responding to new challenges and adjusting processes as needed.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
- Signed off on and completed paperwork for incoming shipments.
- Implemented a system for tracking high-priority shipments, resulting in improved visibility across supply chain operations.
- Sorted and organized packages to make deliveries to correct address.
Lounge Waitress/Server
Evo Restaurant and Lounge
The Bronx, NY
05.2025 - 11.2025
- Crafted and maintained communication guidelines to ensure effective staff interactions, thereby elevating customer experiences in dining settings.
- Oversaw service operations for multiple tables, prioritizing timely order fulfillment and consistently delivering outstanding customer experiences.
- Instructed new team members on menu offerings and operational best practices to enhance service quality and efficiency.
- Streamlined communication with kitchen staff to manage meal timing and fulfill special requests efficiently.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and satisfaction.
- Supported needs of patrons, wait staff who attended to specific needs of countless customers daily for full customer satisfaction with social relevancy and intentionality.
Freight Team Associate
Home Depot #6152
Brooklyn, NY
02.2022 - 04.2025
- Unloaded and processed merchandise from delivery trucks, ensuring accurate counts and quality control.
- Stocked shelves and organized merchandise across the store, maintaining optimal stock levels for customer access.
- Operated forklifts and pallet jacks to safely move heavy items (up to 50 lbs) and streamline inventory processes.
- Collaborated with sales associates and management to replenish stock and support store operations.
- Assisted with incoming/outgoing transfers and vendor returns, enhancing operational efficiency.
- Demonstrated strong organizational skills and attention to detail, reducing stock discrepancies.
Sales Support Specialist
Victoria’s Secret
New York, NY
04.2011 - 03.2020
- Engaged customers with product knowledge and promotions, driving sales and achieving store targets.
- Processed transactions, returns, and exchanges at the point of sale, promoting customer loyalty through Angel Card sign-ups.
- Prepared and replenished merchandise, maintaining organized backrooms and sales floor displays.
- Executed visual merchandising and store layouts to uphold brand standards and enhance customer experience.
- Provided exceptional customer service, addressing needs and resolving issues to exceed expectations.
- Contributed to loss prevention efforts, adhering to protocols to minimize theft and ensure store security.
- Collaborated with team members to maintain a positive work environment and achieve store goals.
Education
Liberal Arts
NYC College of Technology (CUNY)
Brooklyn, NY01.2008
High School Diploma - undefined
Fort Walton Beach High School
Fort Walton Beach, FL05.2007
Skills
- Proficient in English and Spanish
- Customer Service: Exceptional ability to engage customers, resolve inquiries, and build loyalty
- Inventory Management: Proficient in unloading, stocking, and organizing merchandise
- Equipment Operation: Certified in operating forklifts and pallet jacks
- Technical Skills: Computer literacy, point-of-sale systems, and transaction processing
- Soft Skills: Time management, multitasking, attention to detail, teamwork, and problem-solving
Timeline
Seasonal Inbound Freight Associate
Uncommon Goods
11.2025 - 02.2026
Lounge Waitress/Server
Evo Restaurant and Lounge
05.2025 - 11.2025
Freight Team Associate
Home Depot #6152
02.2022 - 04.2025
Sales Support Specialist
Victoria’s Secret
04.2011 - 03.2020
High School Diploma - undefined
Fort Walton Beach High School
Liberal Arts
NYC College of Technology (CUNY)
Programs
Currently using Coursa to expand work porfolio.
Using multiple tools online like Workforce1 to enhance technical skills such as interviews and resumes.