Jay Keller
50 S Le 74 Ave Lot 42 Cross City ,Fl.
Summary
Dynamic Process Supervisor with a proven track record at Alcoa, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in health and safety compliance and process documentation, I've significantly reduced costs and improved operations. Expert in fostering a skilled workforce and maintaining high safety standards, I bring both hard and soft skills to drive success.
Overview
17
17
years of professional experience
Work History
Process Supervisor
Alcoa
1981.08 - 1998.12
- Supervised team to ensure seamless departmental processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Fostered a harmonious work environment by resolving conflicts quickly.
- Boosted staff morale through consistent performance feedback.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performed regular reviews to enhance operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Education
Business Management -
Waterson College
Louisville, KentuckySkills
- Standard operating procedures
- Health and safety compliance
- Process documentation
- Waste reduction
Timeline
Process Supervisor
Alcoa
1981.08 - 1998.12
Business Management -
Waterson College