Pen-Testing
Jay Kreps
IT Professional
Vestavia Hills,Alabama
Summary
Dynamic IT professional with proven expertise in hardware and software installation, coupled with a strong track record of enhancing user satisfaction at Bradley Arant Boult Cummings LLP. Skilled in technical issue analysis and critical thinking, with exceptional organizational abilities and a self-motivated approach. Successfully managed the coordination of a large-scale cryptocurrency mining facility. Additionally, gained invaluable customer service experience during a two-year tenure at Chick-fil-A, one of the world’s leading customer service companies, cultivating core skills and a commitment to excellence.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Information Technology Intern
Bradley Arant Boult Cummings LLP
07.2024 - Current
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Ensured compliance with industry regulations by maintaining strict adherence to established data privacy laws and company policies when managing sensitive information.
- Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.
- Implemented remote support tools to increase efficiency in providing technical assistance to endusers.
Student
VHHS
08.2013 - Current
- Found and alerted appropriate teams to major district wide security flaws.
- Participated in discussion to remediate security breeches.
- Engaged in productive conversations about future career paths in IT and Networking security.
- Followed school and classroom policies, regulations, dress codes and schedules.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Supported teachers with classroom and lab preparations as requested.
- Studied topics using scientific methods to contribute to ongoing research.
Team Member
CFA Hoover Commons/Patton Creek
09.2022 - 07.2024
- Contributed to team success by completing jobs quickly and accurately.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Answered questions about store policies and addressed customer concerns.
Large-scale Cryptocurrency Mining Facility
Self-employeed
04.2021 - 04.2022
- Planned and Implemented infrastructure for Ethereum mining facility
- Presented and implemented cost-effective hardware plans.
- Upgraded Software from Windows to a high-efficiency specialized Ubuntu image with remote access.
- Coordinated production of specialized frames holding 12 graphics cards and six 1000w Power supply’s allowing for more organized wiring and maintenance.
- Built-out networking and thermal solutions economically and effectively
- Planned and implemented exit strategy
- Coordinated packing, sale, and shipping of over 45 GPU's
Education
High School Diploma -
Vestavia Hills High School
Vestavia Hills, AL 08.2022 - 05.2026
Skills
Critical Thinking
Technical support
Customer service
Software experience
IT infrastructure
Certification
Comptia ITF+
Interests
Large-scale device management and construction
PC Gaming
Continuing Eduction in Leadership Principles and Management Skills
Timeline
Information Technology Intern
Bradley Arant Boult Cummings LLP
07.2024 - Current
Comptia ITF+
03-2024
Comptia A+
03-2024
Apple Certified Support Professional
03-2024
Team Member
CFA Hoover Commons/Patton Creek
09.2022 - 07.2024
High School Diploma -
Vestavia Hills High School
08.2022 - 05.2026
Large-scale Cryptocurrency Mining Facility
Self-employeed
04.2021 - 04.2022
Student
VHHS
08.2013 - Current
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