Ella Vines
I'm a Customer Service Representative.
Millington,TN
Overview
3
3
years of professional experience
Work History
Dog Bather
PetSmart
Collierville, TN
09.2024 - Current
- Explained grooming and care services to pet owners and cross-sold specialty products.
- Educated customers on proper care techniques for their pets.
- Monitored animals for signs of distress or discomfort during bath time.
- Trained team members in accordance to salon leadership guidelines.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Kept work areas clean and organized throughout shift.
Retail Associate
PetSmart
Collierville, TN
07.2024 - 09.2024
- Employee of the Month Recipient
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Maintained cleanliness of store habitats including reptiles, fish, small animals, birds, and cats.
Carhop Server
Sonic Drive-In
Millington, TN
06.2022 - 06.2024
- Ensured that all orders were accurate and complete before serving them to customers.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Assisted other team members when needed during busy times or special events.
Education
Associate of Science - General Studies
Dyersburg State Community College
Covington, TN05-2024
Skills
Advanced
- POS Systems
- Time Management
- Customer Service
- Guest Needs Assessment
- Emotional Intelligence (EQ)
Proficient
- Basic Math Skills
- Team Member Training
- Client Relationship Building
Learning
- Industry Knowledge
Involvement
Marching Band
Brighton High School
- Section Leader - 2 Years
- Performed complex marching maneuvers on a regular basis.
- Maintained a professional attitude when interacting with peers, faculty, and audience members.
DECA Member
Brighton High School
- Competitive Event Certificate of Excellence - Marketing Management TDM Top 8 - 2022
- Conducted research on various topics related to business and entrepreneurship.
- Participated in competitive events to represent the DECA chapter at state conferences.
Timeline
Dog Bather
PetSmart
09.2024 - Current
Retail Associate
PetSmart
07.2024 - 09.2024
Carhop Server
Sonic Drive-In
06.2022 - 06.2024
Associate of Science - General Studies
Dyersburg State Community College