Tonya Choquette
Camden
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Dog Bather
Bark, Bath & Beyond
Camden
09.2024 - 03.2026
- Bathed dogs using gentle techniques and high-quality grooming products.
- Brushed coats to remove loose fur and reduce shedding.
- Assisted in drying dogs with specialized equipment and towels.
- Maintained cleanliness of grooming areas and bathing stations.
- Provided excellent customer service during pet drop-off and pick-up.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Followed safety protocols to ensure a safe environment for pets and staff.
- Maintained cleanliness of the facility at all times.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Brushed out mats from fur coats using proper techniques.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Ensured safety protocols were followed throughout the grooming process.
- Monitored animals for signs of distress or discomfort during bath time.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Greeted customers warmly upon arrival.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Evaluated customer's instructions for grooming their pet accurately.
- Toweled off pets after baths to remove excess water from fur coat.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Bathed large number of animals during each shift.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Assessed animals for injury and illness.
- Cleaned and maintained kennels, holding areas and surgical rooms.
Cashier
Country Store
Camden
06.2010 - 11.2015
- Processed customer transactions accurately and efficiently at busy checkout counters.
- Maintained organized cash drawers to ensure proper cash handling procedures.
- Assisted customers with product inquiries and provided excellent service throughout the store.
- Collaborated with team members to restock shelves and maintain store cleanliness.
- Handled returns and exchanges, ensuring customer satisfaction and compliance with policies.
- Operated point-of-sale systems to manage sales transactions seamlessly.
- Trained new cashiers on procedures and best practices for efficiency.
- Resolved customer complaints diplomatically to enhance shopping experiences at the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked personal identifications during alcohol and tobacco sales.
Salesperson
Pro-aqua
Syracuse
10.2014 - 12.2014
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features to enhance customer understanding and interest.
- Managed inventory levels to ensure product availability and timely restocking.
- Collaborated with team members to achieve sales targets and promote products.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized sales area to enhance the shopping experience.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Generated new business opportunities through cold calling campaigns.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Bartender
Lucky Shots
Camden
09.2014 - 12.2014
- Mixed cocktails and crafted signature drinks for customer satisfaction.
- Provided excellent customer service in a fast-paced environment.
- Managed bar inventory and replenished supplies as needed.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Maintained cleanliness and organization of the bar area at all times.
- Engaged with patrons to create a welcoming atmosphere and build rapport.
- Handled cash transactions and processed payments efficiently at the register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
Equine And Animal Science
Oneida Madison BOCES
Verona, NY 09.2007 - 06.2009
Camden High School
Camden, NYSkills
- Grooming techniques
- Animal safety compliance
- Customer relationship management
- Team collaboration
- Workflow optimization
- Sales promotion strategies
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Hand-eye coordination
- Maintaining cleanliness
- Brushing techniques
- Patience with animals
- Appointment scheduling
- Gentle handling
- Clear and effective communication
- Pet safety awareness
- Adaptability to change
- Client relationship building
- Kennel cleaning and sanitizing methods
- Credit and cash payments
- Blow drying skills
- Grooming and bathing
- De-matting techniques
- Ear cleaning
- Patience and empathy
- Reliability
- POS operation
- Sanitation standards
- Customer engagement
- Conflict resolution
- Active listening
- Multitasking ability
- Customer service orientation
- Relationship building
- Identification verification
- Food preparation
- New hire training
- Recipe and menu memorization
- Maintaining a clean bar
- Performance improvement
- Courteous
- Professional appearance
- Hospitality and accommodation
- Handling difficult customers
- Health codes compliance
- Sales expertise
- Outstanding customer service
- Bar restocking
- Cash and credit transactions
- Cash register operation
- Outgoing personality
- Customer transactions
- Product knowledge
- Communication skills
- Identification checks
- Cash handling and management
- Staff training
- Refunds and exchanges
- Written and verbal communication
- Cleaning and sanitizing
- Time management skills
- Customer service
- Empathy and patience
- Dependability and reliability
- Customer service excellence
- Clear communication
Languages
English
Full Professional
Timeline
Dog Bather
Bark, Bath & Beyond
09.2024 - 03.2026
Salesperson
Pro-aqua
10.2014 - 12.2014
Bartender
Lucky Shots
09.2014 - 12.2014
Cashier
Country Store
06.2010 - 11.2015
Equine And Animal Science
Oneida Madison BOCES
09.2007 - 06.2009
Camden High School