Ramona Scott
Casa Grande
Summary
Service-oriented professional with a strong background in retail, skilled in multitasking and time management. Proven ability to deliver exceptional customer service and create positive experiences for clients. Detail-oriented and organized, with a commitment to reliability and a strong work ethic. Fluent in English and German, bringing critical thinking and problem-solving skills to every task.
Overview
25
25
years of professional experience
Work History
Dog daycare/ Kennel attendant, Dog bather
Southwest Exchange (Pooch Parlor)
Yuma
11.2021 - 10.2023
- Maintained a clean, safe, organized and sanitary kennel environment for animals and people, ensuring high hygiene standards to prevent illness and/or injury
- Coordinating, managing and supervising groups of 15+dogs of various breeds and sizes, ensuring safe and engaging environment
- Monitored dog behavior and dog group interactions to identify early warning signs of stress or aggression, intervening positively to prevent incidents
- Providing humane handling and care for all animals cared for at the facility
- Assisted with intake, setup, and evaluation of new animals to ensure proper integration into facility.
- Administered medication, including pills and topicals, to dogs and cats according to veterinary instructions
- Feeding and food preparation following guidelines and instructions provided by owners to ensure comfort of the pet
- Provided detailed updates to owners on pet behavior, temperament, and health to enhance owner communication and care.
- Performed quick grooming services such as nail trims, ear cleaning, and teeth brushing for pets.
Receptionist
Desert Veterinary Clinic
Yuma
11.2019 - 01.2020
- Managed incoming phone calls at front desk, ensuring prompt assistance and support
- Contacted clients for appointment reminders, enhancing patient attendance and engagement
- Scheduled appointments and managed patient-related inquiries.
- Maintaining and creating client charts and accounts
- Facilitated medication refill requests, streamlining communication between patients and pharmacy
Animal and Kennel Care Volunteer
Fort Lee Stray Animal Facility
Fort Lee
10.2016 - 07.2018
- Providing humane handling and care for all shelter animals
- Maintained safe, sanitary environment for animals and visitors
- Training, walking, feeding, bathing animals
- Health condition assessment and report any issues to kennel manager or vet
- Conducted intake, set up, and evaluation of new animals
- Trained and supervised new volunteers to enhance team effectiveness
- Assisting with animal adoption process
- Assisting with location of owners for lost animals
- Managed facility operations independently, ensuring smooth daily functions
Volunteer
Swany Creek Ranch
Leesville
11.2012 - 01.2014
- Supervised students in animal care and handling, fostering hands-on learning experiences
- Assisting and supervising students with getting horses ready for lessons
- Feeding, handling, cleaning horses and facility
- Caught and turned out animals for daily care
- Bathing and grooming horses
- Supported coordination of projects and events to ensure smooth execution
- Aided in event planning and logistics for successful ranch activities
- Assisting with repairs and remodel projects around the ranch
Warehouse Order and Fulfillment Associate
Koch, Neff Oetinger Verlagsauslieferung GmbH
Stuttgart
07.1999 - 04.2008
- Processed customer orders, ensuring on-time delivery and customer satisfaction
- Prepare orders by processing requests and supply orders
- Receive and count stock items
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verified inventory through physical counts, investigating discrepancies to maintain accurate stock levels
- Store items in an orderly and accessible manner in warehouses
- Record data manually or using computer
- Checking returns for damage and recording data
- Inspected stock items for wear or defects, reporting damage to supervisors for prompt resolution
- Maintain quality service by following organization standards
Cashier/Retail Clerk
REWE
Stuttgart
07.1998 - 06.1999
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Issue change, receipts or refunds
- Count cash drawers at shift start and end to ensure accuracy and adequate change
- Resolve customer complaints by guiding them and providing relevant information to enhance satisfaction
- Check product quality to ensure freshness; review 'sell by' dates and take appropriate action
- Labeled and stocked merchandise in department to ensure product availability.
- Stock and rotate products promptly to maintain quality and availability
- Verifying vendor invoices against received merchandise
- Conduct periodic inventory
- Inspecting products and ensuring proper display
- Periodically checking refrigerated/frozen display cases to ensure product safety/freshness and temperature
- Creating and maintaining displays for promotional sales
Education
High School Diploma -
Robert-Koch- Realschule
Stuttgart, Baden-Württemberg07-1996
Skills
- Inventory
- Customer Service
- Animal Handling
- Organizational techniques
- Computer Skills
- Animal behavior assessment
- Safe handling procedures
- Grooming techniques
- Adaptability in fast-paced environments
- Multitasking capacity
- Teamwork and collaboration
Hobbies and Interests
- Spending time with family and pets
- Horseback riding
- Drawing or painting
- Reading
- Cooking and baking
- Pet-sitting
- Crafting
- Hiking
- Outdoor activities
Languages
English (fluent)
German (native)
References
- Robert Moore, Supervisor, Fort Lee Stray Animal Facility, (804) 721-9291, whiskyssd224@gmail.com
- Christina Elizalde, Dog Groomer, Southwest Exchange Pooch Parlor, (804) 479-7655, elizaldechristina3@gmail.com
- Breanna Guinn, Former Manager, Southwest Exchange Pooch Parlor, Breannaxc90@gmail.com, (928)304-5019
- Charlotte McCue, Former Manager, Southwest Exchange Pooch Parlor, (763)333-4588
Awards
- Volunteer of the Quarter, 10/04/17
- The President’s Volunteer Service Award Gold, 2017
- Yuma Elementary School District One, Volunteer Recognition, 2019
Timeline
Dog daycare/ Kennel attendant, Dog bather
Southwest Exchange (Pooch Parlor)
11.2021 - 10.2023
Receptionist
Desert Veterinary Clinic
11.2019 - 01.2020
Animal and Kennel Care Volunteer
Fort Lee Stray Animal Facility
10.2016 - 07.2018
Volunteer
Swany Creek Ranch
11.2012 - 01.2014
Warehouse Order and Fulfillment Associate
Koch, Neff Oetinger Verlagsauslieferung GmbH
07.1999 - 04.2008
Cashier/Retail Clerk
REWE
07.1998 - 06.1999
High School Diploma -
Robert-Koch- Realschule