Isabel Hennings
Toms River
Summary
Dedicated professional with a proven track record at Purr N' Pooch Pet Resorts, excelling in pet care and multi-line telephone operations. Demonstrated ability to maintain poise and efficiency in high-pressure situations, enhancing customer satisfaction and operational smoothness. Skilled in security awareness and positive client interactions, contributing significantly to workplace safety and service excellence.
Overview
8
8
years of professional experience
Work History
Receptionist, Kennel Attendant, and Dog Bather
Purr N' Pooch Pet Resorts
05.2023 - Current
- Promptly answering multi-line telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Store Associate
The UPS Store Inc.
09.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Wrapped, boxed, and processed packages for shipping.
- Accurately counted registers and completed End of Day and End of Month reports.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Security Officer
Encompass Health Rehabilitation Hospital
05.2017 - 04.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests and patients professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Volunteer
Catsbury Park
03.2019 - 07.2019
Store Associate
Petsmart
03.2019 - 07.2019
Education
Associate of Arts - Fine Arts
Ocean County College
Toms River, NJSkills
- Positive, professional, and informative
- Multi-line telephone operations
- Appointment scheduling
- PC proficient
- Security awareness
- Basic dog grooming
- Pet care and animal handling
- Cash and check handling
- POS Experience
Timeline
Receptionist, Kennel Attendant, and Dog Bather
Purr N' Pooch Pet Resorts
05.2023 - Current
Store Associate
The UPS Store Inc.
09.2020 - 05.2023
Volunteer
Catsbury Park
03.2019 - 07.2019
Store Associate
Petsmart
03.2019 - 07.2019
Security Officer
Encompass Health Rehabilitation Hospital
05.2017 - 04.2020
Associate of Arts - Fine Arts
Ocean County College
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