Jay Lopez Cruz
Manahawkin,NJ
Summary
I’m interested in pursuing a career in mental health to help people navigate challenges related to emotions, stress, and overall well-being. I’m motivated by a desire to make a positive impact by supporting individuals through difficult experiences and helping them develop healthier coping strategies. I’m especially interested in understanding human behavior and the factors that influence mental health, and I hope to build strong communication and empathy skills to connect with others effectively.
Overview
7
7
years of professional experience
Work History
Customer Sales Associate
Wawa
Long Beach Island, NJ
06.2025 - Current
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Processed transactions accurately, ensuring efficient cash handling and adherence to company policies.
- Trained new associates on operational procedures and customer engagement techniques to promote team efficiency.
- Collaborated with team members to optimize inventory management and maintain stock levels throughout shifts.
- Able to restock shelves to max capacity, and make sure all expired items were trashed.
- Bails were always tight and secure before leaving them outside for the garbage truck to take them
Cashier Team Lead
Ray's Sunset Pizza
Long Beach Island, NJ
06.2019 - Current
- Supervised daily cash operations, ensuring accuracy in transactions and efficient service delivery.
- Trained and mentored new cashiers, promoting adherence to company policies and procedures.
- Implemented improved checkout processes, reducing customer wait times during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Restaurant Busser
Daddy O's Restaurant Bar & Grill
Long Beach Island, NJ
09.2023 - 06.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables during peak hours.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Trained new bussers on efficient table turnover processes and restaurant protocols.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Associate of Arts - Psychology
Ocean County College
05-2026
High School Diploma -
Southern Regional Highschool
Stafford Township, NJ06-2023
Skills
- Transaction processing expertise
- Revenue growth tactics
- Experienced in upselling techniques
- Cross-selling tactics
Languages
Spanish
Limited Working
Timeline
Customer Sales Associate
Wawa
06.2025 - Current
Restaurant Busser
Daddy O's Restaurant Bar & Grill
09.2023 - 06.2025
Cashier Team Lead
Ray's Sunset Pizza
06.2019 - Current
Associate of Arts - Psychology
Ocean County College
High School Diploma -
Southern Regional Highschool