Jay Martin
Charlotte,NC
Summary
Punctual and honest manager with solid background in stressful and quick environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
Work History
Cashier
Dollar Tree
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Team Lead, Cashier, Barista
Panera Bread
04.2022 - 03.2023
- Demonstrated complete understanding and memory of menu items
- Ensured all display foods are merchandised attractively per standards
- Served food neatly and attractively per standard
- Kept display equipment clean and free of debris during meal service
- Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process
- Worked hours as scheduled and additional hours when requested.
Farmers Market Sales Rep
Charlotte Regionals Farmers Market
01.2020 - 10.2021
- Responsible for keeping up with stock of all produce
- Proficient money handling skills
- Responded to all custom questions about produce stock
- Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making.
Education
Associate of Arts - Horticultural Science
Central Piedmont Community College
Charlotte, NC12.2025
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC12.2020
Skills
- Familiar with Point of Sales systems
- Worked with food service
- Work and communicate easily with public under pressure
- Ability to use positive language and clear communication
- Willingness to learn and adapt to changes
- POS System proficiency
- Loss prevention strategies
- Store operations
- Employee Training
- Cash handling expertise
- POS System Troubleshooting
Timeline
Cashier
Dollar Tree
08.2023 - Current
Team Lead, Cashier, Barista
Panera Bread
04.2022 - 03.2023
Farmers Market Sales Rep
Charlotte Regionals Farmers Market
01.2020 - 10.2021
Associate of Arts - Horticultural Science
Central Piedmont Community College
High School Diploma -
Phillip O Berry Academy of Technology