Jay McCartan

• Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
• Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
• Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
• Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
• Increased repeat business through exceptional customer service and followups.
• Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
• Consistently met or exceeded performance metrics set forth by management regarding job completion times and customer satisfaction ratings.
• Conducted initial consultations with potential clients to assess their specific needs before recommending appropriate products or services.
• Reduced job completion times with efficient work practices, including proper use of tools and equipment.
• Utilized troubleshooting skills to diagnose complex mechanical problems quickly, minimizing downtime for clients'' businesses or homes.
• Improved customer satisfaction by promptly addressing and resolving garage door issues.
• Diagnosed problems and completed timely repairs.

Drove to Chicago nightly , swapped trailers , on to McLain Co IL to swap trailer , back to Chicago to swap trailer ..back to milw

Local pick up & delivery SE WI

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Dropped and hooked trailers and changed configuration of equipment.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.