JAY NAYAK
Houston
Summary
Visionary, dynamic and results-driven Executive with experience leading operational strategies and driving growth in diverse industries. Expert in optimizing business processes, improving efficiency, optimizing supply chain and scaling operations to align with corporate objectives. Proven track record leading high performing teams, implementing data-driven decision-making, and fostering a culture of innovation and continuous improvement. Adept at navigating complex business landscapes, managing multi-million-dollar budgets, and aligning operations with long-term strategic goals.
Overview
25
25
years of professional experience
Work History
Chief Support Services Officer
Elior North America
Charlotte
11.2020 - Current
- Successfully drove $5M+ YoY cost savings by spearheading the development and execution of a comprehensive procurement strategy and implementing targeted labor cost improvements
- Executed a multi-year procurement strategy that consistently delivered year-over-year savings of 5%, even amid challenging inflationary pressures and tariff fluctuations
- Implemented a comprehensive workforce strategy focused on schedule compliance, temporary labor optimization, and overtime reduction, driving significant year-over-year labor savings
- Streamlined processes and integrated tools to support an end-to-end food management process, optimizing inventory control, procurement, and distribution workflows
- CIO
- Driving enterprise-wide transformation of technology and processes across multiple food service segments to enhance operational efficiencies, accelerate growth through acquisitions and foster customer centric innovation
- Led the consolidation and simplification of a complex technology stack, streamlining 240+ applications acquired over 20+ acquisitions
- Delivered a 5% cost reduction within 6 months by optimizing IT asset management, consolidating contracts, and streamlining license management
Global CIO and EPMO
Kids 2, Inc
Atlanta
09.2018 - 11.2020
- Recruited to lead Global Enterprise Technology transformation, to modernize legacy technology stack and re-engineer policies and procedures to support worldwide operations
- Developed a three-year ERP transformation roadmap spanning supply chain optimization, financial reporting and analytics, and data protection across 12 locations
- Established a global PMO office with teams in the U.S., Hong Kong, and China, implementing an organizational change management strategy to drive global process adherence
- Led the successful launch of Kids2’s first factory in China, executing a two-year project plan covering manufacturing, safety, inventory management, and process implementation
- Secured executive approval to launch a Global Cybersecurity Plan integrating security requirements and regulatory compliance across the U.S., EU, and China
- Reduced IT expenses by 30% in less than a year and improved project delivery success to 99% on time completion
CIO & EPMO
Charming Charlie
Houston
06.2011 - 09.2018
- Lead IT innovations to support global expansion, strengthen brand recognition and enhance customer loyalty
- Developed a multi-year IT roadmap to align with business goals, ensuring investments aligned with goals
- Delivered a 30% cost reduction by outsourcing IT development services, delivering 400K savings, and secured 20% telecom cost reduction by modernizing outdated infrastructure
- Established and gained executive buy-in for an Organizational Change Management (OCM) framework on high-risk projects
- Served on the leadership board, shaping enterprise priorities, driving new capabilities through process, organization, and technology
VP of Administration and Logistics
At Home (Garden Ridge), Inc
Houston
01.2000 - 05.2011
- Led the building and execution of the strategy and roadmap of the Supply Chain, Logistics, IT and vendor management ensuring seamless integration between people, process and technology
- Reduced transportation expenses by $25 million through contract negotiations, conducting a carrier rationalization and compliance program
- Enhanced product tracking and launched an operations agility initiative, increasing on-time delivery from 83% to 95%
- Implemented a critical merchandise tracking program to mitigate risks associated with peak season merchandise shortages
- Led payroll transformation, by implementing an integrated payroll and benefits management, resulting in a 45% reduction in operating costs
Education
Bachelor of Science - Computer Science
IndiaSkills
- Strategy & Execution
- E-commerce
- Vendor Management
- P & L
- Digital Strategy
- Procurement
- Strategic Growth
- Social Media
- Operational Planning
- Supply Chain/Logistics
- Omni Channel
- Policies and Procedures
- Technology Architecture
- Global Strategy
- Project Management
- Oracle
- Epicor
- SAP
- JDA
- PKMS
- U9
- SalesForce
- WorkDay
- WorkFront
- Microstrategy
- Vmware
- NetApp
- Symantec
- Cisco
- NetBackup
- Office 365
- Kronos
- Keubix
- ManageEngine
- Innotas
- CREO
- Microsoft
- Smartsheet
- Dayforce
Technical Summary
- Oracle
- Epicor
- SAP
- JDA
- PKMS
- U9
- SalesForce
- WorkDay
- WorkFront
- Microstrategy
- Vmware
- NetApp
- Symantec
- Cisco
- NetBackup
- Office 365
- Kronos
- Keubix
- ManageEngine
- Innotas
- CREO
- Microsoft
- MimeCast
- WebEx
- InTune
- MS Project
- Smartsheet
- Microsoft AR
- Creative Cloud
- Profitero
- Sprinklr
- Salsify
- Multiple POS systems
- Robotics
- AI
- Dayforce
Board Memberships And Awards
- Elliot Systems - Board of Advisors
- HAAS (nonprofit organization) – Board Member
- ORBIE Awards - Corporate finalist for the 2020 CIO of the Year
Accomplishments
Elliot Systems - Board of Advisors
HAAS (nonprofit organization) – Board Member
ORBIE Awards - Corporate finalist for the 2020 CIO of the Year
Timeline
Chief Support Services Officer
Elior North America
11.2020 - Current
Global CIO and EPMO
Kids 2, Inc
09.2018 - 11.2020
CIO & EPMO
Charming Charlie
06.2011 - 09.2018
VP of Administration and Logistics
At Home (Garden Ridge), Inc
01.2000 - 05.2011
Bachelor of Science - Computer Science
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