Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jay Norris

Technical Account Manager
Knoxville,TN

Summary

Dynamic and Team Oriented Technical Account Manager with over 10 years experience devoted to helping businesses successfully leverage technology to maximize business outcomes. Experienced in multiple verticals including Healthcare, Architecture, Manufacturing, Accounting, and thrive in adapting to multiple industry standards, requirements, and challenges.

Overview

2
2
years of post-secondary education
17
17
years of professional experience

Work History

VCIO

The IT Company
Knoxville, TN
07.2020 - 09.2021

Partnered with companies across multiple industries to establish strategic IT initiatives in multiple areas, including eliminating technical debt, increasing security posture, and overall strengthening of IT posture to reduce risk and maximize business outcomes. Worked to align businesses with multiple industry compliance standards such as NIST, HIPPAA, and CMMC.

Senior Technical Account Manager

C Spire
Knoxville , TN
01.2019 - 06.2021

Worked with customers to align technology with business outcomes. Identified strategies and projects to implement new technologies, better align technology with industry standards, and mitigate security risks.

Solutions Engineer

Teklinks
Knoxville, TN
01.2018 - 12.2018

Designed Technology Solutions and created aligning project blueprints to enable implementations teams to deliver new technology services for customer IT initiatives.

Senior Technical Project Manager

Teklinks
Knoxville, TN
01.2012 - 12.2017

Oversaw a large portfolio of technical projects across multiple industries. Project Scope ranged from large scale software/application upgrades, IT infrastructure overhauls, new facilities implementations and office moves. Worked with project stakeholders to ensure project timelines, milestones, and projected budgets were met.

Technical Project Manager

Claris Networks
Knoxville, TN
07.2006 - 10.2012

Managed key stakeholders for multiple technical projects in many facets of Information Technology services. Coordinated project team efforts in critical industries such as Healthcare and Manufacturing where minimizing downtime was crucial.

Education

Associate of Science - Networking And Communications Systems

Pellissippi State Community College
Knoxville, TN
08.2005 - 06.2007

Skills

IT Strategy and Roadmap Development

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Timeline

VCIO

The IT Company
07.2020 - 09.2021

Senior Technical Account Manager

C Spire
01.2019 - 06.2021

Solutions Engineer

Teklinks
01.2018 - 12.2018

Senior Technical Project Manager

Teklinks
01.2012 - 12.2017

Technical Project Manager

Claris Networks
07.2006 - 10.2012

Associate of Science - Networking And Communications Systems

Pellissippi State Community College
08.2005 - 06.2007
Jay NorrisTechnical Account Manager