Chelsea Belew
Lanesville,IN
Summary
Dynamic IT leader with a proven track record at IronEdge Group, excelling in project management and strategic planning. Spearheaded initiatives that enhanced efficiency and client satisfaction, achieving a 20% increase in project efficiency. Adept at stakeholder engagement and IT governance, driving technology as a catalyst for growth and innovation.
Overview
19
19
years of professional experience
Work History
vCIO
IronEdge Group
12.2024 - Current
- Provide executive-level IT leadership for mid-market organizations in government, manufacturing, hospitality, and energy sectors.
- Translate business objectives into integrated technology strategies, enhancing efficiency, cybersecurity, and compliance.
- Lead modernization, cloud migration, and governance initiatives aligned with PCI and NIST frameworks.
- Collaborate with CEOs and CFOs to establish IT budgets, governance policies, and measurable KPIs.
- Drive initiatives reducing downtime and increasing cost predictability while strengthening client retention.
- Serve as primary technology liaison to executive teams and boards, promoting IT as a strategic enabler of growth.
Technical Project Manager
IronEdge Group
05.2022 - 12.2024
- Managed end-to-end technical projects in an MSP environment, overseeing scope, budget, and resources to ensure successful delivery.
- Led stakeholder communications, risk mitigation, and quality assurance processes, driving projects to completion on time and aligned with business and technical goals.
- - Managed 36+ technical projects from planning to closure within an MSP, overseeing scope, budget, and resources to achieve 95% on-time delivery and a 20% increase in project efficiency.
- - Scaled project execution processes rapidly to support a 50% increase in client demand, enhancing delivery speed by 30% through process automation and streamlined workflows, resulting in a 15% boost in client satisfaction.
- - Reviewed engineering work and led QA processes, reducing post-deployment issues by 25% and ensuring compliance with quality standards, improving overall project outcomes.
Lead Systems Engineer
ProVelocity
04.2018 - 06.2022
- Led IT system design, implementation, and optimization to enhance client performance, security, and reliability.
- Managed critical incidents, provided technical leadership, and ensured on-time project delivery aligned with client needs and statements of work.
- - Directed cross-functional teams to deliver projects on time and within scope, achieving a 98% adherence rate to client statements of work and boosting client satisfaction scores by 25%.
- - Led the design and optimization of over 75 IT systems, enhancing client performance, security, and reliability, resulting in a 40% reduction in system downtime and a 30% increase in operational efficiency.
- - Managed critical incident resolution, reducing average response time by 50% and minimizing client impact through proactive monitoring and technical leadership.
Lead Technical Specialist
Desktop Consulting
Glenwood Springs, United States
06.2013 - 09.2018
- Managed project plans and timelines to enhance partner engagement and service delivery.
- Aligned sales programs and partner experience with IT strategy, collaborating with finance, vendor, and technical teams.
- - Spearheaded desktop consulting initiatives using Microsoft and VMware technologies, enhancing user engagement and satisfaction by 35% through optimized service delivery and advanced technical support solutions.
- - Managed project timelines and resource allocation using Agile methodologies, achieving a 95% on-time completion rate for client-facing technical deployments and reducing project delays by 40%.
- - Aligned sales programs with tailored IT solutions, implementing customized strategies that led to a 37% increase in service adoption and improved client retention rates by integrating targeted technical consultations.
Team Lead
Total Merchant Services
Woodland, United States
01.2007 - 06.2013
- Executed strategic vision for the department, adhering to business objectives for product, service implementation, and merchant contact center expansion.
- - Developed a strong, dedicated, enthusiastic, driven, and engaged team, exceeding Customer Satisfaction Score (CSAT) by 25%.
- - Recognized as a 2012 Star Spotlight Performer Winner, which recognizes the top 5% of Leaders.
Education
MBA - Strategic Management
Pepperdine Graziadio Business School
Malibu, CA12.2025
Certificate - High Performance Collaboration: Leadership, Teamwork, and Negotiation
Northwestern University
08.2023
Certificate - Information Technology Project Management
University of Washington
08.2023
Skills
- Project management
- Team collaboration
- Strategic planning
- Data analysis
- Negotiation skills
- Technical leadership
- IT governance
- Stakeholder engagement
- Process optimization
- Key Performance Indicator reporting
Personal Information
Title: vCIO | 10+ Years in IT Managed Services | PKE MBA Student
References
References available upon request.
Timeline
vCIO
IronEdge Group
12.2024 - Current
Technical Project Manager
IronEdge Group
05.2022 - 12.2024
Lead Systems Engineer
ProVelocity
04.2018 - 06.2022
Lead Technical Specialist
Desktop Consulting
06.2013 - 09.2018
Team Lead
Total Merchant Services
01.2007 - 06.2013
MBA - Strategic Management
Pepperdine Graziadio Business School
Certificate - High Performance Collaboration: Leadership, Teamwork, and Negotiation
Northwestern University
Certificate - Information Technology Project Management
University of Washington