David Peñafiel
Marlboro
Summary
About Me:
A Technical Specialist with strong analytical and problem-solving skills, adept at deploying and maintaining complex systems. Proven ability to collaborate with cross-functional teams, fostering environment of trust and flexibility. Skilled in troubleshooting, system optimization, and providing technical support. Known for delivering consistent results and adapting to evolving project requirements.
Objective:
Seeking full-time remote or hybrid employment in IT or cybersecurity where I can apply my technical expertise, leadership experience, and problem-solving skills to support and secure modern business environments. As a former professional soccer player, I bring a hardworking, relentless mindset and a commitment to excellence, always striving to complete projects with precision and determination.
Overview
5
5
years of professional experience
Work History
VCIO & IT Technical Specialist of Major Accounts
Fisch Solutions
10.2023 - Current
- Serve as the primary technology advisor for 15+ MSP clients, managing IT strategy, budgeting, and vendor relationships
- Lead high-impact projects including infrastructure upgrades, cloud migrations, MFA/SSO implementations, and compliance audits
- Manage end-to-end service delivery including procurement, licensing, escalated troubleshooting, and client communication
- Coordinate technical teams through structured planning, documentation, and cross-functional collaboration
Senior Help Desk Technician
Dealer Industrial
03.2020 - 03.2023
- Resolved an average of 100+ tickets per month, improving resolution efficiency by 30% and reducing recurring issues by 20%
- Supported users across all departments and managed escalated tickets involving network, system, and application issues
- Led SharePoint migrations and supported Microsoft 365 deployments for email and document management
Systems Cloud Engineer Intern
Mid-Hudson Accounting Services
06.2022 - 08.2022
- Assisted in AWS instance configuration, Azure AD integration, and virtualization using VMware and Hyper-V
- Supported internal IT infrastructure optimization for financial systems and provided documentation for future maintenance
Education
Bachelor of Science - Cybersecurity
Marist University
Poughkeepsie, NY12-2024
Skills
- TECHNICAL SKILLS
- Troubleshooting across all Windows systems and services
- Active Directory, Office 365, Group Policy, Server Manager, Device Manager, and Event Log administration
- MFA deployments and AD Sync configuration for SSO environments
- Email migrations across multiple platforms, including tenant/domain transitions and MX record cutovers
- File server migrations to SharePoint Business Sites
- Domain migrations, FSMO role management, trust relationships, and disaster recovery planning
- Folder redirection deployment via terminal servers and virtual machines requiring patching and backups
- Endpoint and email security deployments; experience implementing layered protection across business environments
- Security Awareness Training (SAT) rollout and user behavior analytics using AI-enhanced tools
- Compliance assessments for PCI DSS, CMMC, NIST frameworks, and POAMs using automated compliance tools
- VPN and site-to-site network configuration with Meraki, SonicWall, and Fortinet technologies
- Firewall rule and tunnel management for SonicWall and FortiGate appliances
- Troubleshooting Microsoft Office apps, printers, and third-party software such as QuickBooks, MoverSuite, Great Plains
- Intermedia Elevate VoIP system administration and support
- ConnectWise Manage, Zoho Assist, and ScreenConnect for remote support and ticket resolution
- High-level documentation using IT Glue
- On-site infrastructure deployments, including servers and backup appliances (eg, Unitrends, Datto)
- PowerShell scripting and programming experience with Python, JavaScript, SQL, and HTML
- ADMINISTRATION SKILLS
- Act as vCIO for 15 MSP client accounts; primary point of contact for executive leaders including CEOs and presidents
- Lead bi-weekly strategy meetings aligning IT initiatives with business objectives across diverse industries
- Manage escalated IT projects including quoting, procurement, lifecycle management, and solution deployment
- Coordinate internal Plan of Action meetings with technical teams and leadership to ensure timely project execution
- Communicate across teams using Microsoft Teams and maintain detailed project and ticketing documentation
- Build and maintain strong client relationships through clear communication and high-level strategic guidance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
VCIO & IT Technical Specialist of Major Accounts
Fisch Solutions
10.2023 - Current
Systems Cloud Engineer Intern
Mid-Hudson Accounting Services
06.2022 - 08.2022
Senior Help Desk Technician
Dealer Industrial
03.2020 - 03.2023
Bachelor of Science - Cybersecurity
Marist University
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