Jay oneil
drain tech
saratoga springs,New York
Work Preference
Summary
Accomplished Drain Technician with expertise in sewer line maintenance and exceptional problem-solving skills. At Roto-Rooter, exceeded service call targets, enhancing customer satisfaction and business growth. Skilled in hydro jetting and preventative maintenance, fostering reliability and efficiency. Proven ability to diagnose and resolve complex drainage issues, ensuring long-lasting solutions for residential and commercial clients.
Overview
5
5
years of professional experience
Work History
Drain Technician
Apex Sewer and Drain
Latham, NY
10.2024 - Current
- Operated drain cleaning machines and tools to effectively clear blockages.
- Diagnosed plumbing issues through system inspection and troubleshooting techniques.
- Collaborated with team members to enhance workflow efficiency during service calls.
- Maintained accurate records of services performed and materials used on-site.
- Educated customers on preventative maintenance procedures for their drainage systems.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Assisted in training new technicians on equipment usage and best practices.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Enhanced team performance by sharing technical knowledge and troubleshooting techniques with fellow technicians.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Filled out accurate logs and job reports after every service call and submitted for supervisor review.
- Communicated with supervisors and other workers using equipment such as wireless phones, pagers or radio telephones.
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
Drain Technician
Roto-Rooter
South Glens Falls, NY
09.2020 - 10.2024
- Completed complex drain repair projects, ensuring minimal disruption to clients'' daily routines.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Accurately documented all completed work orders allowing for efficient recordkeeping.
- Served as a reliable point of contact for customers seeking advice or assistance with their drainage systems, establishing trust and credibility within the community.
- Exceeded company targets for completed service calls contributing to overall business growth.
- Emphasized preventative maintenance measures for clients, reducing the likelihood of costly repairs down the line.
- Effectively managed time and resources while juggling multiple projects simultaneously, ensuring timely completion of tasks without compromising quality.
- Performed regular maintenance checks on equipment, reducing downtime due to unexpected malfunctions.
- Continuously updated technical knowledge through participation in training sessions and workshops, enhancing overall job performance.
- Improved customer satisfaction by promptly and efficiently addressing drain issues.
- Streamlined work processes by consistently maintaining an organized inventory of tools and equipment.
- Collaborated effectively with colleagues, fostering a positive work environment that promoted team success.
- Monitored parts and equipment use during service calls and noted any particular piping or mechanical issues.
- Operated septic tanker truck when performing effluent pumping.
- Visited residential and commercial customers to perform routine maintenance duties on septic systems.
- Detected septic tank problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns.
- Operated drain cleaning machines and tools to effectively clear blockages.
- Diagnosed plumbing issues through system inspection and troubleshooting techniques.
- Collaborated with team members to enhance workflow efficiency during service calls.
- Maintained accurate records of services performed and materials used on-site.
- Educated customers on preventative maintenance procedures for their drainage systems.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Filled out accurate logs and job reports after every service call and submitted for supervisor review.
- Communicated with supervisors and other workers using equipment such as wireless phones, pagers or radio telephones.
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
Education
GED -
Taconic Hills Central School
Hillsdale, NYSkills
- Sewer line maintenance
- Drain cleaning
- Fixture installation
- Video inspection
- Preventative maintenance
- Hydro jetting
- Root removal
- Pipe inspection
- Septic system service
- Customer service
- Problem-solving
- Reliability
- Troubleshooting skills
- Attention to detail
- Pipe soldering
- Self motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Drain Technician
Apex Sewer and Drain
10.2024 - Current
Drain Technician
Roto-Rooter
09.2020 - 10.2024
GED -
Taconic Hills Central School