Jay Pandya
San Jose,California
Summary
Dynamic professional with proven expertise in customer service and cash register operations at Giorgio's Italian Food & Pizza. Recognized for effective teamwork and leadership as a Flag Football Coach, showcasing strong communication and organizational abilities. Committed to enhancing customer experiences through adaptability and reliability.
Overview
4
4
years of professional experience
Work History
Cashier/Restaurant Hostess
Giorgio's Italian Food & Pizza
San Jose's, CA
07.2024 - Current
- Operated cash register, processing payments accurately via cash, check, credit card, and gift card.
- Greeted customers, addressing inquiries about store products and services.
- Assisted customers with operations, product details, and order placements over the phone.
- Balanced daily transactions using computerized point-of-sale system to maintain accuracy.
- Maintained cleanliness of checkout area, including registers and countertops.
- Trained new team members on cash register operation and customer service practices.
- Managed reservations and waitlists for large parties, accommodating special requests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Flag Football Coach
Next Level Sports
San Jose, California
01.2023 - 03.2024
- Led multiple teams to successful seasons by promoting an inclusive, positive environment.
- Coached two teams during 2023 and 2024 seasons, focusing on youth development.
- Planned and executed structured practice sessions emphasizing skill enhancement and teamwork.
- Communicated with parents to provide updates and address concerns promptly.
- Collaborated with team leaders and parents to resolve issues effectively.
- Supported other teams by providing coaching assistance when needed.
- Coached 5th and 8th graders in 2023; coached 4th and 6th graders in 2024.
Flag Football Referee
NFL FLAG Football
San Jose, California
08.2021 - 11.2023
- Recognized as top referee in Spring 2022 by peers, coaches, and players.
- Communicated calls and decisions clearly to players, coaches, and spectators.
- Resolved disputes impartially between teams and players.
- Officiated flag football games with fairness, enforcing all rules and regulations.
- Managed game logistics such as timekeeping and scorekeeping for seamless gameplay.
- Handled interactions with players and coaches professionally during both positive and challenging situations.
- Maintained control over all events throughout four seasons of refereeing.
Education
BBA -
San Jose State University
San Jose, CA06-2029
High School Diploma -
Willow Glen High School
San Jose, CA05-2025
Skills
- Communication and interpersonal skills
- Organizational abilities and attention to detail
- Adaptability and quick learning
- Reliability and punctuality
- Customer service excellence
- Data analysis proficiency
- Cash register operation
- Sales expertise
- Professionalism and courtesy
Volunteer Experience
- Willow Glen 5k, I have volunteered in this race twice. This race takes place annually in the town of Willow Glen, where I attend school. During this volunteering experience, I was able to assist the runners and provide excellent customer service. I was supportive of this community event by assisting in setup and teardown as well.
- Re-Beautifying a Local Park, I volunteered at a local park to help plant and water new plants every weekend. During this time I worked collaboratively with a team to achieve the goal of re-beautifying the park.
- Teacher Assistant at my previous elementary school, I helped the students with concepts they did not fully understand, create connections with the younger kids, and helped grade classwork and tests.
Timeline
Cashier/Restaurant Hostess
Giorgio's Italian Food & Pizza
07.2024 - Current
Flag Football Coach
Next Level Sports
01.2023 - 03.2024
Flag Football Referee
NFL FLAG Football
08.2021 - 11.2023
BBA -
San Jose State University
High School Diploma -
Willow Glen High School
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