Jay Piper

- Facilitated Biweekly orientation for classes of 25-30 new hires

- Designed and taught service and culture classes for external partners and vendors

- Updated existing materials to use more inclusive language and reflect changing DEI standards for SchoolsFirst

• Streamlined operations by implementing efficient processes and optimizing workflows.
• Reduced operational costs through continuous improvement initiatives and cost-saving measures.
• Enhanced team productivity by providing ongoing training and development opportunities.
• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.

• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Designed a new order pickup protocol to improve efficiency, and helped employees use the system.
• -Consistently exceeded membership signup goals by creating excitement with clients.
• Acquired exceptional knowledge of inventory to best advise customer purchases.

• Increased store sales by 9% and decreased labor-cost-to-revenue ratio by 3%
• Scheduled and supervised 45 person workforce through goal-setting and mentoring
• Handled conflict resolution with empathy, and gave constructive feedback to improve my team