Jay Piper
Learning Specialist
Tigard,OR
Summary
I am an experienced and dedicated learning specialist with an enthusiasm for facilitating both in-person and virtual training. I lead compassionately, and have a track record of being a self-starter to find efficiency improvements, and create more inclusive environments. I look forward to the next step in my career where I can utilize these skills to bring success to others.
Overview
7
7
years of professional experience
Work History
Learning Specialist
SchoolsFirst Federal Credit Union
02.2023 - 02.2024
- Facilitated onboarding and orientation for 500+ new employees in 2023.
- Of 104 Employees surveyed, 101 gave highest possible score to satisfaction and engagement with classes I facilitated
- Founded organization's first Employee Resource Group
- Designed and taught service and culture classes for groups including outside vendors, emerging leaders, and other employees. Classes were held in-person, virtually via multiple platforms, and in hybrid settings
Core Trainer
The Walt Disney Company
Anaheim, CA
08.2017 - 01.2023
- Streamlined onboarding process by creating standardized training modules for new employees.
- Ensured compliance with relevant regulations through diligent monitoring of Employee's certifications, licenses, and accreditations across the organization.
- Mentored junior trainers, fostering their professional growth and enhancing quality of instruction provided.
- Enhanced trainee performance by implementing interactive and hands-on training activities.
Frontline Specialist
Recreational Equipment Inc.
04.2020 - 03.2021
- Designed and implemented a streamlined doorside order pickup process to increase efficiency and speed of transaction .
- Collaborated with cross-functional teams to resolve complex issues and improve overall service quality.
- Developed rapport with customers, establishing trust and fostering long-term relationships.
Education
Bachelor of Arts - Theater Arts
California State University- Fullerton
Fullerton, CA 05.2001 -
Associate of Science - Psychology
Fullerton College
Fullerton, CA 05.2001 -
Skills
Adult learning theory
Onboarding and Orientation
Learning Management Systems
Training delivery
Technical training
Timeline
Learning Specialist
SchoolsFirst Federal Credit Union
02.2023 - 02.2024
Frontline Specialist
Recreational Equipment Inc.
04.2020 - 03.2021
Core Trainer
The Walt Disney Company
08.2017 - 01.2023
Bachelor of Arts - Theater Arts
California State University- Fullerton
05.2001 -
Associate of Science - Psychology
Fullerton College
05.2001 -