Jay Portillo
Bakersfield,CA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Bakersfield, CA
01.2022 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
Braista
Starbucks
Bakersfield, CA
10.2021 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
High School Diploma -
South High School
Bakersfield, CA06.2021
Skills
- Customer-Oriented
- Inventory Control
- Safety Reviews
- Labor and Food Cost Control
- Schedule Management
- Staff Development
- Training and Mentoring
- Cash Handling Ability
- Inventory Management
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Braista
Starbucks
10.2021 - 01.2022
High School Diploma -
South High School
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