Jay Robedee
Marshall
Summary
Proven leader in customer service, enhancing service quality and operational efficiency. Skilled in complaint resolution, inventory control, and team training, driving customer satisfaction and team performance.
Dynamic store manager with over 15 years of experience in operations. Expertise in inventory management and staff training, committed to optimizing resources and enhancing customer experiences. Proven track record in implementing cost-saving strategies and improving service delivery.
Results-oriented professional with a strong background in quality assurance and food safety compliance. Recognized for exceptional multitasking abilities and enhancing kitchen operations, ready to support organizational goals in delivering high-quality service.
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Capable Fsr Manager with proven track record in managing customer service teams to deliver superior support. Adept at resolving complex issues and enhancing customer satisfaction. Demonstrated leadership and communication skills to foster collaborative team environment.
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Travel Centers of America
Greenwood, LA
09.2024 - Current
- Led customer service team, enhancing service quality and operational efficiency.
- Developed training programs for new team members, improving onboarding experience.
- Implemented customer feedback processes to enhance service delivery and satisfaction.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Supervised kitchen operations, ensuring quality and consistency in food preparation.
- Trained and mentored culinary staff on techniques and safety protocols.
- Developed and implemented new recipes to enhance menu offerings.
- Managed inventory levels, reducing waste through efficient ordering practices.
- Coordinated daily shift schedules to optimize team performance and workflow efficiency.
- Monitored food safety compliance, ensuring adherence to health regulations.
- Collaborated with management to streamline kitchen processes for improved productivity.
- Resolved customer complaints effectively, enhancing overall dining experience satisfaction.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Store Manager of Operations
Walmart
Falmouth, MA
01.2005 - 05.2023
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led team training initiatives, fostering employee development and improving operational efficiency.
- Implemented cost-saving strategies, optimizing resource allocation across store operations.
- Monitored sales performance metrics, identifying trends to drive merchandising decisions.
- Coordinated with cross-functional teams to ensure compliance with company policies and procedures.
- Developed action plans for underperforming areas, increasing overall store productivity and customer satisfaction.
- Oversaw daily operations, ensuring adherence to safety standards and operational guidelines.
- Enhanced customer experience through effective staff scheduling and service training programs.
Cook Manager
Country Kitchen Restaurant
Colorado City, CO
07.1998 - 12.2005
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented new menu items, enhancing customer satisfaction and dining experience.
- Trained and mentored kitchen staff, fostering a collaborative and efficient work environment.
- Managed inventory control, optimizing stock levels and reducing waste through careful planning.
- Coordinated food preparation schedules, improving efficiency during peak service times.
- Conducted quality assurance checks on food presentation and taste consistency before serving.
- Streamlined kitchen workflows, significantly increasing productivity without compromising food quality.
- Collaborated with management to create cost-effective purchasing strategies for kitchen supplies.
Cafeteria Manager
Picadilly Cafeteria
Shreveport, LA
01.1990 - 06.1997
- Managed daily cafeteria operations, ensuring efficient service and adherence to health standards.
- Developed menus in collaboration with culinary staff, focusing on seasonal ingredients and customer preferences.
- Oversaw inventory management, reducing waste through effective stock rotation and purchasing strategies.
- Trained and mentored staff on food safety procedures, enhancing overall compliance and team performance.
- Implemented cost-control measures that improved budget adherence while maintaining food quality standards.
- Established strong vendor relationships, negotiating contracts for better pricing and product availability.
- Analyzed customer feedback to refine service offerings and enhance guest satisfaction levels consistently.
- Led team meetings to communicate goals, address challenges, and foster a positive work environment.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
Education
Bachelor of Science - Earth Science
University of Nebreska
Nebraska City, NE05-2000
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Department operations
- Customer complaint resolution
- Inventory control
- Account management
- Product location
- Administrative duties
- Telephone etiquette
- Quality assurance
- Staffing oversight
- Order management
- Profit and loss expertise
- Profit and loss understanding
Certification
- Sales Manager Certificate
Timeline
Customer Service Lead
Travel Centers of America
09.2024 - Current
Store Manager of Operations
Walmart
01.2005 - 05.2023
Cook Manager
Country Kitchen Restaurant
07.1998 - 12.2005
Cafeteria Manager
Picadilly Cafeteria
01.1990 - 06.1997
Bachelor of Science - Earth Science
University of Nebreska