Jaydeep Saini
East Weymouth,MA
Summary
Bachelors-educated Systems Administrator and Technical Support Engineer with expertise in maintaining and securing IT infrastructure. Experienced in resolving complex network and systems issues, supporting end-users in high-stakes environments, and ensuring compliance with security protocols. Adept at managing Active Directory, Azure AD, patch management, and system deployments. Committed to upholding confidentiality, integrity, and availability of classified systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Global Partners
12.2022 - 08.2024
- Provide comprehensive support and maintenance for IT infrastructure, including servers, workstations, switches, and firewalls, ensuring operational stability and security compliance.
- Administer Active Directory and Azure AD environments, handling user and group management, system deployments, and enforcing security policies.
- Conduct routine system maintenance, including software patching, configuration updates, and hardware lifecycle management to ensure systems are secure and up-to-date.
- Collaborate closely with the Information Assurance team to ensure compliance with security standards and accreditation processes, including the development and maintenance of standard operating procedures (SOPs), network diagrams, and configuration documentation.
- Perform regular system inspections and vulnerability assessments using tools like Nessus, identifying and mitigating security risks to protect sensitive data and IT assets.
- Troubleshoot and resolve moderately complex technical issues across the network, escalating critical issues to senior personnel when necessary.
- Coordinate disaster recovery planning and implementation, ensuring continuity of IT services in the event of power outages, environmental changes, or other disruptions.
- Lead and mentor junior team members, providing guidance and training on system administration tasks and best practices in security management.
- Work with third-party vendors to manage hardware and software installations, maintenance contracts, and support services, ensuring minimal downtime and smooth operation of all IT services.
COMPUTER SUPPORT SPECIALIST
South Shore Bank
02.2018 - 12.2022
- Administered Office 365, including user setup, licensing, and groups.
- Managed Azure AD users, groups, and devices; participated in migration between on-premises and Azure AD through AD connect.
- Provided executive and white-glove support, ensuring high-profile clients received top-tier IT support.
- Maintained computer systems with current security patches and resolved technical problems related to DHCP, Active Directory, LAN, and WAN.
APPLE TECHNOLOGY SPECIALIST
Best Buy
07.2016 - 09.2021
- Contributed to team success by exceeding team sales goals.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Prioritized helping customers over completing other routine tasks in store. Managed over
- 50 customer problems daily with Apple products
- Followed all company policies and procedures to deliver quality work.
Education
BACHELOR OF SCIENCE IN COMPUTER NETWORKING -
Wentworth Institute of Technology
Boston MA08-2022
VOCATIONAL DIPLOMA -
Weymouth High Vocational School
Weymouth MA06-2018
Skills
- Office 365 Administration: Exchange, Teams, OneDrive, SharePoint, Intune, Power BI
- Security & Compliance: Microsoft Defender, Purview, AAD Connect Administration 20, Entra/Azure AD Administration
- Scripting & Automation: PowerShell Administration for MS Online modules
- Networking: DHCP, Active Directory, LAN, WAN
- Additional Skills: MDM, Mimecast, VoIP Services (Teams, RingCentral), Market Data Systems (Bloomberg), JAMF Administration, Okta integration with Office 365
Certification
CompTIA A+ Technician
Microsoft Certified Professional (MCP)
Apple Certified Associate (ACA)
IBM Enterprise Design Thinking
IBM Data Science Methodology
OSHA Certification
Timeline
Technical Support Engineer
Global Partners
12.2022 - 08.2024
COMPUTER SUPPORT SPECIALIST
South Shore Bank
02.2018 - 12.2022
APPLE TECHNOLOGY SPECIALIST
Best Buy
07.2016 - 09.2021
BACHELOR OF SCIENCE IN COMPUTER NETWORKING -
Wentworth Institute of Technology
VOCATIONAL DIPLOMA -
Weymouth High Vocational School
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