JAY SCHULTZ
Safety Harbor
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Senior Securities Operations Associate
Virtus Partners
12.2021 - Current
- Coordinate and perform the loan settlement processes by managing over 1 billion in assets structured in CLOs and monitoring high volume trades in the LSTA & LMA market
- Identifying, researching, and troubleshooting system issues
- Reviewing and executing legal trade documents like Credit Agreements, Trade Confirms, MNAs, Assignment Agreements, Netting Agreements, Participations, Novations, and, but not limited to Agent Notices
- Reporting and collaborating with internal and external resources for loan closings, trade reconciliations, and discrepancies or issues
- Deliver efficient and highly productive technical settlement services for a positive, impactful client experience
- Trained and supervised employees on office policies and procedures
- Volunteered to help with special projects of varying degrees of complexity
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Fraud Specialist
FIS
12.2017 - 12.2021
- Managed & monitored large volume of inbound client and customer calls for over 4,000 financial institutions
- Assessed and updated data to fraud systems for Quality Assurance
- Fraud systems used are Falcon, Navigator, CMSE, Data Navigator, Fraud Navigator, Intercept
- Analyzed, identified, and reported account discrepancies or suspicious activity on new fraud trends or activity involving debit/credit cards, prepaid cards, and ACH transfer payments
- Coordinate with Fraud Analytics using data mining tools for predicative analysis on large data sets
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Developed strong communication and organizational skills through working on group projects
3rd Party Payment Analyst
Abercrombie & Fitch
- Provide customer support via phone, email, or live chat
- Research issues using global payment methods & systems
- Issue settlements via store credits, PayPal, all major credit cards, & other international payments systems including SWIFTs
- Collaborated with WorldPay for dispute resolutions and reconciliation of accounts impacting cash flows
- Develop/Update Payment Status Reports using Excel
- Document customer dialogue, transaction trends/risks, and claims
- Facilitated new hire training for all Payment Associates
- Reported the progress of special projects to Senior Mgmt
- Follow Company, State, & International Laws & Compliances
- Special Recognition/Accomplishments: Senior Payment Analyst/Trainer at Abercrombie & Fitch
Fraud Analyst
24-7 Intouch
04.2014 - 09.2015
- Analyze digital transactions for fraudulent activity
- Discover and implement new practices to track emerging fraud patterns
- Resolve/Escalate customer inquiries in timely manner
- Develop/Update Fraud Status Reports using Excel
Education
A.A. - ACCOUNTING
ST. PETERSBURG COLLEGE
05.2012
B.A. - INTERNATIONAL BUSINESS
ST. PETERSBURG COLLEGE
05.2020
Skills
- Advanced MS Office Skills
- Data Analysis Proficiency
- Accounting Expertise
- Strategic Planning
- Analytical Thinking
- Risk Assessment
- Banking Operations
- Internal Controls
- Transaction Analysis
- Administrative Support
- Database Management
- Strong Verbal and Written Communication
- Client Relationship Building
Accomplishments
- Documented and resolved fraud BIN enumeration attacks which led to developing new fraud prevention strategies to decrease the number of compromised financial accounts.
- Achieved JPMorgan's Recognition of Excellence by completing LMA settlements trading with accuracy and efficiency.
- Achieved client special recognitions through effectively helping with managing multi-million dollar trading portfolios.
Languages
Spanish
Timeline
Senior Securities Operations Associate
Virtus Partners
12.2021 - Current
Fraud Specialist
FIS
12.2017 - 12.2021
Fraud Analyst
24-7 Intouch
04.2014 - 09.2015
3rd Party Payment Analyst
Abercrombie & Fitch
B.A. - INTERNATIONAL BUSINESS
ST. PETERSBURG COLLEGE
A.A. - ACCOUNTING
ST. PETERSBURG COLLEGE
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