Summary
Overview
Work History
Skills
Timeline
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Jay Serio

Houston,TX

Summary

Meticulous Dispatch Supervisor with 20-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Experienced in cultivating safe and positive work environments to reduce risk, increase morale and promote overall commitment to safety.

Overview

22
22
years of professional experience

Work History

Operations & Safety Manager

XLR8 TRUCKLINES
10.2023 - 04.2024
  • Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
  • Reduced accident rates through rigorous safety audits and timely corrective actions.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Dispatcher Manager

FORWARDAIR
02.2020 - 04.2023
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Directed dispatching, routing, and tracking of 55 fleet vehicles.

Dispatcher

ROADRUNNER INTERMODAL
06.2019 - 01.2020
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Directed dispatching, routing, and tracking of 40 fleet vehicles.

Regional Intermodal & Local Van Dispatcher

PIONEER FREIGHT
06.2018 - 04.2019
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Closely monitored dispatch board to triage and prioritize over 60 daily calls.

Terminal Manager

MARINE TRANSPORT
04.2013 - 04.2018
  • Reduced operational costs through effective budget management and resource allocation.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration increasing business by 60%.
  • Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.

Dispatch Manager

UNLIMITED TRUCKING INC.
09.2002 - 09.2011
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Optimized resource allocation to minimize costs while maintaining high service levels.

Skills

  • Regulations and compliance

  • Safety audits

  • Proficiency in Profit Tools

  • Coaching and onboarding

  • Logistics Management

  • DOT Compliance

  • Workflow Planning

  • Daily reports

  • Multiple project coordination

  • Customer Relationship Management

  • Transportation knowledge

  • Route Planning

Timeline

Operations & Safety Manager

XLR8 TRUCKLINES
10.2023 - 04.2024

Dispatcher Manager

FORWARDAIR
02.2020 - 04.2023

Dispatcher

ROADRUNNER INTERMODAL
06.2019 - 01.2020

Regional Intermodal & Local Van Dispatcher

PIONEER FREIGHT
06.2018 - 04.2019

Terminal Manager

MARINE TRANSPORT
04.2013 - 04.2018

Dispatch Manager

UNLIMITED TRUCKING INC.
09.2002 - 09.2011

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Jay Serio