Jamir Ruff
Summary
Detail-oriented IT professional with expertise in Citrix testing, Active Directory management, and system imaging. Proven ability to enhance endpoint security and support users with technical issues in diverse environments.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Field Support Technician
Jefferson Health
08.2025 - Current
- Resolved technical issues in medical equipment and software, improving user experience and operational efficiency.
- Performed workstation imaging and deployment of Thin clients using SCCM, PXE boot, and USB imaging
- Managed Active Directory environments, facilitating workstation relocation and executing password resets
- Configured and maintained mapped network printers, including device naming, asset tags and connectivity testing
- Assisted with Citrix environment and TOR system testing, ensuring system functionality and reliability for users.
- Conducted site discovery for network and infrastructure mapping at remote locations, facilitating better resource allocation.
- Conducted TDR testing across multiple hospital departments to verify device configurations.
Junior System Administrator
Jewish Federation Of Greater Philadelphia
08.2024 - 10.2024
- Migrated on-premise server to Azure VM, improving scalability and access to cloud resources
- Monitored and maintained endpoint security through timely patch application with Automox, ensuring protection against vulnerabilities
- Developed and configured Hexnode MDM on android tablets to secure kiosk operation for food pantry, enhancing data protection
- Supported device lockouts, password resets, and policy changes with Microsoft Entra ID and Azure, facilitating user access and compliance
- Assisted in configuration and deployment of FortiGate firewall with stacked FortiSwitches via FortiLink, enhancing network security
Call Center Representative
Vertical Screen
10.2021 - 03.2023
- Executed 100+ outbound calls daily to engage clients and resolve inquiries, enhancing customer satisfaction
- Identified and resolved complex customer issues, escalating to management for higher-level support.
- Documented all client interactions in detail to ensure accurate record-keeping and follow-up
- Recorded detailed client interactions to maintain comprehensive records.
- Assessed applicants' background screening documentation
Education
Tech Impact
Philadelphia, PASkills
- System troubleshooting
- Network troubleshooting
- Remote support
- Hardware troubleshooting
- Hardware setup
- Endpoint security
- User account management
Education and Training
other
Certification
Google Cybersecurity
Timeline
Field Support Technician
Jefferson Health
08.2025 - Current
Junior System Administrator
Jewish Federation Of Greater Philadelphia
08.2024 - 10.2024
Call Center Representative
Vertical Screen
10.2021 - 03.2023
Tech Impact