Willie Campbell III
TAMPA,FL
Summary
Over 15 years of experience as an IT and audio-visual professional, with hands-on IT experience in troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues. Knowledge and experience with network protocols, including DNS, VPN, LAN/WLAN, TCP/IP and network switches, remote access services pulling and terminating CAT5, CAT5e, and CAT6. Manages Windows images and servers, Active Directory, and VMware. I am dedicated to maintaining optimal systems up-time and reducing overhead expenses, as well as audio-visual experience in setting up, operating, maintaining, and repairing sound and video equipment for live events, conventions, meetings, webinars, and distance learning experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Support Technician
SSQUARESSOFT LLC (HCL)
Tampa, FL
06.2025 - Current
- Diagnosed and resolved hardware and software issues for client systems.
- Provided on-site technical support to enhance customer satisfaction and system performance.
- Performed routine maintenance and upgrades on various equipment and systems.
- Collaborated with cross-functional teams to troubleshoot complex technical problems.
- Trained junior technicians on best practices for field support operations.
- Streamlined service request processes to improve response times and efficiency.
- Ensured seamless network connectivity through diligent monitoring, configuration, and maintenance tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[100,000].
Installation Support Technician
Essential Enterprise Solutions
Tampa, FL
09.2024 - 03.2025
- Ensure all AV equipment is ready to go and operates correctly during a performance or event. While the duties might vary slightly based on the situation, an Audio Video Technician job description often has similar duties and responsibilities, including:
- Collaborating with clients to determine AV needs before an event
- Transporting, setting up, and connecting all audio-visual equipment for live performances
- Testing the equipment to ensure everything is connected correctly and the signal is strong
- Installing permanent over 100 AV equipment in offices or classrooms
- Working with clients and performers to ensure the equipment meets their needs
- Cleaning, repairing, and maintaining all equipment
- Creating records about inventory, maintenance, and other key details related to the equipment
- Providing technical assistance to users of AV equipment
Security Installation Technician (IC)
2020 Companies/Guardian Protection Services
Remote- Tampa, FL
11.2023 - 06.2024
- Security system, CC tv installation
- Access Control
- Installs, add-ons, conversions, wiring up.
- Inventory tracking.
- Consumer education.
- Covering a 70-mile radius
- Increased client retention rates through exceptional customer service and prompt attention to concerns or issues that arose.
- Performed regular maintenance checks on installed systems to ensure optimal functioning and prevent potential issues.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms, and video surveillance systems.
IT Support Specialist
Axelon Services Corporation at Baxter
Largo, FL
03.2023 - 10.2023
- Provide Level 1 and 2 Helpdesk onsite support, solve end-user hardware and software issues and give positively to our customer service, incident, and request service level agreements.
- Install, maintain, and solve Windows-based computers as well as applications, printers, digital signage systems, tablets, and general IT hardware.
- Assist with day-to-day maintenance tasks including but not limited to systems deployment, patching, monitoring, reporting, design, documentation, and other duties as they arise, and provide support to multiple lab computers and systems, including assisting in system implementations. Also, provide support for key business projects.
- Assist in supporting virtualized servers, directories, wireless and network issues, and backups.
- Assist with software deployment and configuration.
- Support, configure, and maintain IP and non-IP phone systems.
- Install, configure, test, document, and maintain equipment, including computer software and hardware, scan guns, and label printers.
- Reimaging and setting up MacBooks, iPhones, and iPads.
- Coordinate or perform hardware repairs and warranty repairs and replacements.
- Solve a wide variety of issues leading to efficient and productive solutions.
- Document, develop, and supply ongoing IT process improvements.
- Ensures compliance with policies related to computer security, maintenance, and deployment.
- Created user accounts and assigned permissions.
Install Technician
Apex Staffing
Tampa
06.2022 - 02.2023
- Provides contracted services for ADT's Home Security Division
- Security system, CC TV installation 15 install a week
- Access Control
- Installs, add-ons, conversions, wiring up.
- Inventory tracking
- Consumer Education
- Maintained a schedule of up to 4 appointments per day.
Technical Support and Installation Specialist
New East Tampa Academy
Tampa
09.2021 - 05.2022
- Pre-K - 10th-grade Elementary Charter School
- Responsible for all IT help desk duties, including technical support, employee onboarding, and projects to improve the help desk experience.
- AV installations for classrooms, conference rooms, and auditoriums
- Microsoft 365 and Google Chromebook
- Streamlined installation processes for improved team productivity and time management.
- Tested systems, noting issues and completing preventive maintenance.
- Utilized Chrome to maintain and update customer information, repair logs, and inventory.
IT Support Technician
Tesinc, LLC
Tampa
11.2019 - 05.2022
- Provides high-quality engineering and technical services to support the telecommunications industry.
- Responsible for all IT help desk duties including technical support, employee onboarding, and projects to improve the help desk experience.
- Solve hardware, software, and network-related issues at multiple sites and projects simultaneously.
- Perform hands-on fixes at the desktop level and remote, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Used remote access to perform troubleshooting and walked customers through step-by-step process troubleshooting hardware issues.
Lead ISTS Field Technician
Publix
Tampa, Fl
12.2015 - 05.2019
- The largest and fastest-growing employee-owned supermarket chain in the United States.
- Provided technical service support for over 50,000 employees.
- Managed 20 store locations, including preventive, emergency maintenance, upgrades, and break-fix repairs to the network.
- Performed service calls, installations, upgrades, and backups of software and hardware applications for computers and printers.
- Responsible for creating a weekly service log from service reports and submitting logs to management.
- Improved troubleshooting processes, reducing response time to service requests by implementing best practices.
- Increased overall efficiency through thorough documentation of completed tasks, diagnostic results, and improvement recommendations.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
Systems Engineer
Systems Maintenance Services
Tampa, Fl
11.2013 - 10.2015
- Operates as the largest cleaning service, industrial or commercial business/industry Southeastern region of the United States.
- Develop, implement, and manage long-term solutions to issues that affect the efficacy of the company’s IT systems.
- Led a nine-person team in managing the information technology systems that supported the company and its functions; trained all members of the team in appropriate protocol and processes for handling issues and performing tasks.
- Test and verify the scalability off an expanding system architecture supporting 500 users.
- Advise on the feasibility of design changes for major internal software projects.
Education
Associate of Applied Science - Electronic Computer Engineering
Remington College
Tampa, FL08.1995
Skills
- CICS/ISPF/Mainframe UNIX IBM pSeries Equipment (RS/6000) EMC Clarion Storage Sun Microsystems Hewlett-Packard 9000 Unix AlphaServer Hewlett-Packard ProLiant Dell CLARiON Storage Cisco Systems NetApp Classic DEC Alpha Server
- On-site support
- Remote support
- Network configuration
- Wireless networking
- Hardware installation
- System maintenance
- Software support
- Backup management
- Operating systems
- Positive attitude
- Problem-solving
- Troubleshooting and repair
- Repair and installation
- Customer service
- Teamwork and coordination
Certification
Burglar Alarm Systems Agent Certification Fire Alarm Systems Agent Certification Network+ CBT0024 – IBM Introduction to Mainframe EMC Clariion/Celerra/VNX IBM DS3xxx, 4xxx, 5xxx Series EMC0049 –EMC Clariion/Celerra/VNX Sun Fire and Tseries Diagnostics X86 Blade Server Hardware Maintenance IBM Introduction to pSeries p4 ServersIntroduction to NetApp Hardware Product X86 Dell, HP & IBM Non-Blade HP-UX Systems Analysis and Diagnostics X86 Blade Server Maintenance Quantum, Sun, HP Mid-High End Tape A+ Core Program
Timeline
Field Support Technician
SSQUARESSOFT LLC (HCL)
06.2025 - Current
Installation Support Technician
Essential Enterprise Solutions
09.2024 - 03.2025
Security Installation Technician (IC)
2020 Companies/Guardian Protection Services
11.2023 - 06.2024
IT Support Specialist
Axelon Services Corporation at Baxter
03.2023 - 10.2023
Install Technician
Apex Staffing
06.2022 - 02.2023
Technical Support and Installation Specialist
New East Tampa Academy
09.2021 - 05.2022
IT Support Technician
Tesinc, LLC
11.2019 - 05.2022
Lead ISTS Field Technician
Publix
12.2015 - 05.2019
Systems Engineer
Systems Maintenance Services
11.2013 - 10.2015
Associate of Applied Science - Electronic Computer Engineering
Remington College