Jay Watts

I am currently a Field Service Tech on Team 9 in the Ashville area. I am familiar with most accounts and have worked well with all of the techs in this area.

• Responds quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Boom and scissor lift certified and can complete annual inspections.
• My latest training was in battery and charger maintenance and repair.
• For the last several years I have been mentoring and training new techs.
• I arrive on time, prepared and ready to work. I also work overtime when required.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Followed safety procedures to avoid injuries in field.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.