Jay Zupan
Springfield
Summary
Asset Protection Manager with 9 years of experience in security and loss prevention. Proficient in surveillance, data analytics, and team management, consistently reducing inventory loss and enhancing safety protocols. Demonstrates leadership and innovation, aligning long-term security strategies with organizational goals.
Professional asset protection specialist with strong focus on risk management and loss prevention. Skilled in developing and implementing security protocols, conducting investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adapting to changing needs, and consistently achieving measurable results. Recognized for excellent communication, problem-solving abilities, and unwavering commitment to organizational safety and integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Nordstrom
06.2024 - Current
- Oversee 2 locations Salem, OR and Eugene OR.
- Reduced shrink at one locations from $201k down to $106k and from 6.44% down to 3.97%
- Reduced shrinks from other location from $128k down to $82k and from 4.13% down to 3.29%
- Oversee asset protection strategies, reducing shrink by implementing preventive measures
- Hire and train asset protection agents, enhancing team efficiency and response
- Collaborate with store management to address security concerns, ensuring a safe environment
- Analyze loss prevention data to identify trends, driving continuous improvement
- Achieved measurable reduction in inventory loss through targeted initiatives
- Implemented new surveillance tech, enhancing security and efficiency
- Managed team compliance with safety protocols, ensuring zero incidents
- Developed long-term security strategies aligned with company goals
- Leveraged data analytics to pinpoint loss hotspots, optimizing resource allocation
- Earned leadership awards.
Armed security officer
Rams security
02.2024 - Current
- Monitor entry gates, verify IDs and vehicles, ensuring base security for military personnel and equipment
- Compile detailed daily reports, enhancing situational awareness and operational efficiency
- Controlled access to Oregon National Guard bases, ensuring secure entry and exit
- Performed stringent ID and vehicle checks, upholding safety protocols
- Facilitated a safe environment for diverse military personnel and equipment
- Enhanced base security through vigilant monitoring and reporting
Asset Protection specialist
Fred Meyers
04.2023 - 08.2023
- Monitored sales floor, reducing theft incidents through vigilant surveillance and prompt action
- Apprehended and detained shoplifters, collaborating with law enforcement for legal proceedings
- Assisted management in investigations, ensuring adherence to company policies and risk control procedures
- Reported and investigated crimes with law enforcement, enhancing store security measures
- Effectively managed internal and external theft incidents, contributing to a safer shopping environment
Hiring and training Manager
Vigilant Asset Protection
11.2022 - 05.2023
- Interviewed and trained Loss Prevention Officers across southern Oregon, ensuring compliance with company and client policies
- Developed and implemented new forms and policies, enhancing workplace environment and operational efficiency
- Collaborated with store clients to create schedules and address operational needs, supporting the Southern Oregon Manager
- Conducted training on interviewing tactics, de-escalation techniques, and report writing, improving officer readiness
- Achieved measurable improvements in training outcomes and client satisfaction through innovative training programs
Loss Prevention Officer
Vigilant Asset Protection
10.2022 - 11.2022
- Monitored and identified potential shoplifters, ensuring store security and reducing theft incidents
- Apprehended shoplifters post-exit, contributing to a safer shopping environment
- Collaborated with blitz team to meet company goals, enhancing teamwork and efficiency
- Utilized 5 core elements for effective loss prevention, demonstrating analytical skills
Loss Prevention Officer
Winco Foods
04.2022 - 10.2022
- Monitored sales floor for theft activities, detaining shoplifters, and collaborating with law enforcement
- Assisted management with investigations, enforcing company policies on risk control
- Effectively responded to internal incidents and external theft, ensuring safety and compliance
Loss Prevention Officer
Bi-Mart
03.2019 - 04.2022
- Monitored sales floor for theft activities, detaining shoplifters, and assisting management in investigations
- Partnered with local authorities to optimize crime prevention efforts
- Analyzed CCTV footage to identify and address security breaches swiftly
Sporting Goods Sales Associate
Walmart
08.2018 - 04.2019
- Assisted customers with product inquiries, ensuring high satisfaction and repeat business
- Maintained organized and clean displays, enhancing store appearance and customer experience
- Processed and validated sporting goods licenses, ensuring compliance and smooth transactions
- Boosted sales through knowledgeable recommendations and personalized service
- Resolved customer issues promptly, contributing to a positive shopping environment
Head traffic supervisor
E-9 inc
08.2015 - 02.2018
- Supervised traffic control for 40,000+ fans at USAF Academy, ensuring safety with Air Force security
- Collaborated with Air Force security to maintain order and safety for large-scale events
- Managed entry and exit logistics for over 40,000 attendees, enhancing security protocols
- Coordinated with security forces to streamline traffic flow for large crowds, improving safety measures
- Managed coordination with Air Force security to ensure fan safety during high-attendance events
- Pioneered traffic management strategies that improved fan experience and safety at large events
- Analyzed event logistics to streamline entry and exit processes, ensuring optimal fan safety
Security Officer
Colorado professional security
04.2017 - 11.2017
- Ensured safety and security of property and staff, reducing incidents by maintaining vigilant patrols
- Investigated disturbances and acted lawfully to defend life and property, leading to safer environments
- Apprehended criminals and evicted violators, documenting all incidents with detailed reports
- Controlled access at entrances and gates, enhancing security protocols and reducing unauthorized entries
Automotive service technician
Walmart
04.2016 - 04.2017
- Performed oil changes, tire rotations, and battery installations, ensuring high customer satisfaction
- Repaired flats and balanced tires, contributing to efficient service delivery
- Maintained a clean and organized workspace, enhancing operational efficiency
- Tested automotive systems, identifying and resolving issues promptly
- Delivered consistent, friendly customer service, improving client retention
Education
associates - law
Pikes Peak community college
01.2018
High school diploma -
The Classical Academy
Colorado Springs, CO05.2016
Skills
- Security
- Cash Transaction Processing
- Data Entry
- Document Creation
- Team Management
- CCTV Monitoring Expertise
- Interviewing
- Retail Loss Mitigation
- Surveillance
- Wicklander Certified
- Incident reporting
- Security systems management
- Internal audits
- Physical security
- Access control
- Emergency response planning
- Team Training
- Investigation techniques
- Security management
- Loss prevention strategies
Accomplishments
Leader of the quarter award
top performer several times.
Certification
- DPSST Private Security, Unarmed and Armed Security, 08/25
- CPR/First Aid Certification, Certification
- Oregon Boaters License, License
Assessments
First Aid Skills, Proficient, 12/01/18
Armed Security License
Armed/unarmed DPSST #091773
Conceal Carry License
Oregon conceal carry license
Personal Information
- Authorized To Work: Yes
- Driving License: Current Oregon driver's license with motorcycle endorsement and clean driving record
Timeline
Asset Protection Manager
Nordstrom
06.2024 - Current
Armed security officer
Rams security
02.2024 - Current
Asset Protection specialist
Fred Meyers
04.2023 - 08.2023
Hiring and training Manager
Vigilant Asset Protection
11.2022 - 05.2023
Loss Prevention Officer
Vigilant Asset Protection
10.2022 - 11.2022
Loss Prevention Officer
Winco Foods
04.2022 - 10.2022
Loss Prevention Officer
Bi-Mart
03.2019 - 04.2022
Sporting Goods Sales Associate
Walmart
08.2018 - 04.2019
Security Officer
Colorado professional security
04.2017 - 11.2017
Automotive service technician
Walmart
04.2016 - 04.2017
Head traffic supervisor
E-9 inc
08.2015 - 02.2018
High school diploma -
The Classical Academy
associates - law
Pikes Peak community college
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