Jaya Alonzo
Jamaica Queens ,NEW YORK
Summary
Detail-oriented and customer-focused professional with a strong background in customer service and cashier roles. Seeking to leverage a diverse skill set, including Microsoft Windows XP, spreadsheet, and database management, along with extensive experience in home care and business management. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
SSP America
Indianapolis, IN
07.2024 - 05.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Sales Associate/Cashier
Paradies Lagardère
Indianapolis, IN
06.2022 - 07.2024
- Cashier
Customer Service Representative
SSP America
New York, NY
04.2019 - 12.2020
- Proficient in cashier duties, including in-store transactions, item bagging, payment collection, and handling price check requests. Possessing a decade of extensive cashier experience in both conventional and New York-specific settings.
Special Touch Home Care
Home Health Aide
10.2014 - 12.2019
- Delivering compassionate home care services at patients' residences, including performing domestic and household tasks, and accompanying patients to medical appointments, ensuring comprehensive and supportive care.
Customer Service Representative
Pathmark
New York, NY
08.2013 - 05.2014
- Diligently maintained well-stocked shelves, assisted customers in locating groceries, efficiently managed register operations during opening and closing procedures, and provided exemplary customer service throughout.
Commission Sales Associate
Sears Holdings
10.2010 - 03.2012
- Bringing a decade of expertise in customer service and cashier roles, with a focus on commission-based sales during my tenure at Sears Holdings.
Education
High School Diploma - High School in Business
06.1996
Skills
- English
- Home Care
- Hospitality
- Customer Service
- Sales
- Experience with children
- Microsoft Windows XP, spreadsheet, and database management (3 years)
- Customer service
Certification
Certified Home Health Aide
Timeline
Customer Service Sales Representative
SSP America
07.2024 - 05.2025
Sales Associate/Cashier
Paradies Lagardère
06.2022 - 07.2024
Customer Service Representative
SSP America
04.2019 - 12.2020
Special Touch Home Care
Home Health Aide
10.2014 - 12.2019
Customer Service Representative
Pathmark
08.2013 - 05.2014
Commission Sales Associate
Sears Holdings
10.2010 - 03.2012