Jaya Lewis
Orange,TX
Summary
Dynamic professional with extensive experience at Focus Call Center, excelling in customer support and problem-solving. Proven ability to reduce call handling time while enhancing client satisfaction through effective communication and empathy. Skilled in data entry and time management, consistently achieving performance goals and fostering positive customer relationships.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Knowledgeable [Desired Position] with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Focus Call Center
02.2019 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CNA
St Elizabeth Hospital
01.2017 - 02.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Hamshire-Fannett Hgh School
Hamshire06-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPhT - Certified Pharmacy Technician
- PT - Phlebotomy Technician
- DPT - Donor Phlebotomy Technician
Timeline
Call Center Representative
Focus Call Center
02.2019 - 07.2025
CNA
St Elizabeth Hospital
01.2017 - 02.2021
Hamshire-Fannett Hgh School
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