Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaya Pandey

Sacramento,CA

Summary

Highly skilled Associate Governmental Program Analyst with solid background in policy development, project management, and legislative compliance. Possess strong analytical abilities, adept at interpreting and implementing federal and state regulations to optimize organizational efficiency. Significant contributions made in previous roles include streamlining processes, improving internal controls, and enhancing program effectiveness. Demonstrates exceptional communication skills when liaising between various departments and stakeholders for collaborative problem-solving and strategic planning.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Site Director

YMCA
Sacramento, CA
12.2017 - Current
  • Conducted research to analyze and evaluate the effectiveness of existing programs.
  • Monitored compliance with applicable laws and regulations relating to program operations.
  • Assessed the needs of clients in order to develop appropriate services or solutions.
  • Reviewed data from surveys, questionnaires, interviews, focus groups, or other sources to identify trends or problems related to the program.
  • Collaborated with other departments within the organization to ensure that objectives are met.
  • Coordinated with external stakeholders, including vendors, contractors, and grantees, regarding program operations.
  • Developed strategies for addressing identified deficiencies in existing programs.
  • Advised management on ways to improve the efficiency of assigned programs.
  • Prepared reports summarizing findings from research studies or evaluations.
  • Managed budgets and implemented quality assurance efficiency procedures.
  • Investigated program discrepancies and made adjustments as necessary.
  • Produced graphs and charts to track program performance.
  • Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining the benefits process and which programs were available.
  • Answered questions and responded to inquiries to deliver a high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Senior Customer Service Representative

I-Energizer
Delhi, India
04.2011 - 10.2011
  • Identified trends in customer issues and provided recommendations for resolution.
  • Resolved escalated customer complaints in a timely manner.
  • Provided product information and answered questions regarding features, pricing plans.
  • Maintained accurate records of all customer interactions in CRM system.
  • Ensured compliance with applicable laws and regulations related to customer service.
  • Monitored customer feedback surveys to identify areas of improvement.
  • Analyzed customer data to identify opportunities for upselling services.
  • Evaluated team performance metrics against established standards on a regular basis.
  • Managed incoming calls from customers while providing exceptional service.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Delivered expert technical support to customers and resolved broad array of issues.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Contacted customers about potential service upgrades, new services and account changes.

Lecturer and Admission Coordinator

Jain Degree College
Saharanpur, India
08.2003 - 08.2005
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Supervised independent studies conducted by individual students or small groups of students.
  • Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
  • Facilitated discussion forums among students on topics related to course material.
  • Created a positive learning environment by actively engaging with all students during class time.
  • Mentored graduate students with their research projects and dissertations.
  • Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
  • Provided guidance to students on course selection, career planning, and other educational matters.
  • Assigned grades based upon student performance in class assignments and exams.
  • Attended conferences and workshops to stay up-to-date on best practices in higher education.
  • Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
  • Organized study groups and provided additional instruction outside of the classroom as needed.
  • Participated in academic committees, contributing to departmental decision-making and policy formation.
  • Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Engaged in scholarly research, contributing to the academic community through publications in peer-reviewed journals.
  • Evaluated student progress, delivering feedback for individual improvement.
  • Collaborated with faculty members in curriculum development and revision processes to ensure course content remains current and relevant.
  • Developed comprehensive course materials, including syllabi, lectures, and assessments, tailored to diverse learning styles.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Designed and delivered engaging lectures to undergraduate and postgraduate students, ensuring alignment with curriculum objectives.
  • Directed full classrooms of students to develop various kinds of research.
  • Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
  • Identified valuable online resources to use in conjunction with lectures and coursework.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.

Education

Master of Science - Human Development

Banasthali Vidyapith
India
07-2003

Skills

  • Strategic planning abilities
  • Budget planning
  • Visionary Planning Techniques
  • Adaptability and flexibility
  • Prioritization and Scheduling Skills
  • Strong Task Management
  • Operational efficiency
  • Relationship building
  • Project management
  • Effective Task Prioritization

Certification

Business Office management

Record Keeping

Microsoft Office

Timeline

Site Director

YMCA
12.2017 - Current

Senior Customer Service Representative

I-Energizer
04.2011 - 10.2011

Lecturer and Admission Coordinator

Jain Degree College
08.2003 - 08.2005

Master of Science - Human Development

Banasthali Vidyapith

Similar Profiles

CREATE PROFILE
Jaya Pandey