Jacob Totman
Cortland
Summary
Focused on delivering professional service and support to all office visitors. Experienced in scheduling appointments and managing daily office operations. Brings a positive attitude and strong people skills to every interaction. Hardworking team member with proven strengths in customer service, multitasking, and time management. Dedicated to creating a positive, memorable experience for each customer. Motivated student seeking flexible part-time employment with weekend and evening availability. Thrives in fast-paced environments, adapts easily to last-minute changes, and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Youth Counselor
YMCA
Ithaca
06.2025 - Current
- Supervised and mentored children in structured programs
- Ensured safety, organization, and positive group engagement
- Developed leadership, communication, and problem-solving skills
Founder & Operator
JT's Vehicle Detailing
04.2025 - Current
- Launched and operated a personal auto detailing business
- Managed customer relationships and scheduling
- Developed pricing, budgeting, and service strategy
- Built repeat business through strong client satisfaction
Receptionist & Arcade Attendant
Greek Peak Mountain Resort
Cortland
02.2022 - 05.2025
- Managed front-desk operations and customer interactions
- Assisted with payroll coordination and internal admin work
- Handled behind-the-counter operations and cash control
- Maintained strong customer satisfaction and operational accuracy
Education
Bachelor of Science - Business Administration
SUNY Oswego
Oswego, NY06-2027
Bachelor of Science - Business Administration, Entrepreneurship
Tompkins Cortland Community College
Dryden, NY06-2025
Skills
- Advanced Microsoft Excel and Google Sheets
- Team building
- Financial forecasting and modeling
- Stock data analysis
- Trend analysis
- Digital marketing strategies
- E-commerce principles
- Customer relations and communication
- Professional presentations
- Project management
- Problem solving
- Office management
Activities And Service
- Soccer
- Youth and Philanthropy (YAP)
- 100+ hours of community service and volunteer work
Certifications And Coursework
- Coursera Certification: Digital Marketing & E-Commerce
- NOCTI Certification
- Coursework: Finance, Accounting, Statistics
Projects And Academic Work
- Built Excel-based financial models analyzing insurance companies for academic assessments
- Conducted stock data analysis using structured Excel datasets
- Delivered business and financial presentations to industry professionals
- Completed multiple data-focused spreadsheet modeling projects
Certification
NOCTI - Awarded for exceeding national standards in Business Information Processing on June 21st, 2024
References
References available upon request.
Timeline
Youth Counselor
YMCA
06.2025 - Current
Founder & Operator
JT's Vehicle Detailing
04.2025 - Current
Receptionist & Arcade Attendant
Greek Peak Mountain Resort
02.2022 - 05.2025
Bachelor of Science - Business Administration
SUNY Oswego
Bachelor of Science - Business Administration, Entrepreneurship
Tompkins Cortland Community College